Wesley Berry Flowers Complaints and Reviews

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Wesley Berry Flowers
Main address: 6677 Orchard Lake Road 48322 West Bloomfield MI
(800)628-9371, ,
  • 926+30 mobile complaints
  • $57.8K claimed losses
  • $60 average
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  • 43 minutes ago
  • Other
  • Flower Delivery

I ordered a birthday arrangement for $45 which was supposed to be delivered on 7/22/2014. It is now 7/24/2014 and never got them delivered. I left voicemails and emails at their customer service but never got anything back. Luckily, I use American Express so I called and filed a dispute and was told that since the flowers were not delivered on time (at all) I would not be charged. I can't... Read more

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  • 19 hours ago
  • Flowers / Florist
  • Sympathy Arrangement
  • 2

I ordered a sympathy arrangement on 7/21/14 at 9am and paid for delivery by 5pm. It is now 330pm on 7/22/14 and no arrangement was ever delivered. I placed 7 calls to their "state of the art" customer service department and followed the instructions on the phone tree to leave a message as there is no actual customer service personnel to answer the phones. No one has had the courtesy to return a... Read more

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  • 1 day ago
  • Flowers / Florist
  • Undelivered Order
  • 1
  • 6

I placed an order first thing in the morning on 7/21/14 for my anniversary. The company promised that she was going to receive them with in the next 4-6 hours!!! And guess what she never received them but they surely did charge my credit card and twice. I've left 3 messages with the automated and 2 emails and to this point no one has even tried to contact me to apologize for ruining my... Read more

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  • 1 day ago
  • Flowers / Florist
  • Same Day Order Delivery
  • 7

I was assured that a same day order could be delivered at 10:00 am that wasn't honored. Considering the many florist with in New York City I could have taken my business to, I chose Wesley Berry Florist. I specifically asked could these flowers be delivered at the church by 10 am same day. Not only was my spray not delivered on time I found out from the lady that called me later that day on... Read more

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A complete rip-off!!! Horrible experience and no one will help you resolve your loss. A complete scam!!!!

  • 2 days ago
  • Flowers / Florist
  • Undelivered Flowers
  • 6

I wish I had read the reviews. Placing the order in line was not an issue. My granddaughter never received the flowers. I tried calling, no answer. Then the next day I received an email stating they would refund a partial amt. and send out the flowers. Still no flowers. Then I spent 23 minutes on the phone trying to get a refund. I was transferred to a supervisor when they hung up on me. ... Read more

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  • 2 days ago
  • Flowers / Florist
  • Undelivered Flowers
  • 3

DO NOT ORDER FROM THEM!!! Wesley Berry delivery express ?? they are thieves!!! they never returned calls or money back. They are stealing people's money and nobody does anything!!! O NOT ORDER FROM THEM!!! Wesley Berry delivery express ?? they are thieves!!! they never returned calls or money back. They are stealing people's money and nobody does anything!!! O NOT ORDER FROM THEM!!! ... Read more

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  • Jul 19
  • Flowers / Florist
  • Las Vegas, Nevada
  • Flowers Delivery
  • 5

This service is anything but. I am in the middle east and sent flowers for my wedding anniversary. Placing the order went quick, but the flowers no showed!!! Customer service is non existent. They have no way to follow up or service their customers once the order is placed. I will never use this merchant again. I will recommend anyone who wants service to look elsewhere. I will post this... Read more

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  • Jul 18
  • Flowers / Florist
  • No Customer Support
  • 2
  • 5

I tried to order flowers online and was told that it would not go through and to call and speak to customer service. I tried to do so several times, got an answering machine, and left messages to be called back. They never did. So, I left another message saying that I no longer wanted the flowers and was going to use a local florist with better customer service. I emailed them with the same... Read more

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  • Jul 17
  • Flowers / Florist
  • Bon Air, Virginia
  • Flowers Delivery Service
  • 14

This is a warning to not use this florist. I just had the most frustrating experience trying to send flowers to my daughter for her birthday. Instead of her flowers being delivered to her on her birthday, they were delivered to me today! This is after I sent numerous emails to customer service and made numerous calls, none of which were answered. So my account has been charged (love the... Read more

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