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1.3 Based on 726 reviews
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  • Customers like
    • Fast delivery 6
    • Initially finding on web 6
    • Very unsatisfactory 6
  • Customers don't like
    • Customer service 90
    • Bait and switch on order 44
    • Extreme overpricing 42

1st time ordering, it stayes next day, not delivered yet. Cust serv sucks, dont buy please. They lie

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Honestly this was the worst service I have ever experienced. I had to pay for flowers that I didn't order and that weren't delivered on the date I requested and paid extra for. When I asked for a refund they said that they would have to pick up the incorrect flowers that are perishable and would presumably be thrown out. I would NEVER recommend this vendor.

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I sent my daughter in law flowers twice once for Mothers Day and they weren't even close to what I ordered. Second time only because I had a so called $60.00 credit and the flowers were on SALE for $19.99 and my bill was over 60.00 with that credit. The flowers weren't even close and they were wilted. It was very embarrassing so I called to complain. They did send new ones but I would never deal with this company again. I should have read all... Read more

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I have the same complaint. Ordered flowers, paid for them, no flowers. called and talked to someone who said they would refund my account. Still waiting, but its only been two days. I don't have a good feeling about it and contacted BBB already. I got an email that said I have a credit and follow the link to use it. It doesn't work and I darn sure are not giving them any more money. Just heed my warning. Don't waste your time on money on this... Read more

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Horrendous. This company...if it really is, is pathetic liars and thiefs. DO NOT ORDER FROM THEM. They email you saying your order has been delivered. It was not. Hours later it was delivered from a different florist. Nothing like what I spent $133.00 on. Phone call after phone call. Promises to call me back and don't. Then finally someone calls offering to refund me $20-25. For what?????? I hope this company goes straight to H_LL!!!! Read more

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Ordered flowers for surprise Birthdat Party 48 hours ahead of time. That date came, NO FLOWERS! Office closed until Monday am. 4 days later still no flower delivery. Called C/S talked with Supervisor( Chantel) and explained my problem. She offered a different bouquet! I wanted a delivery and a refund. NOPE! When I stated the 1st C/S rep offered two dozen roses to replace them she saidNO WAY! Unsymprthic, rude and poor CS ! They credited my... Read more

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SCAM! My husband, who is active military in Afghanistan paid to have flowers, balloons,a teddy bear and candy sent to me for our one year anniversary. Not only did they charge us 157 dollars and never delivered the product to my home but, the service is HORRIBLE !!! I have been hung up on, disconnected, and never had a returned phone call. I have called over 15 times and was unable to ever speak to a manager or anyone in charge for that matter !... Read more

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I cannot describe to you how horrible 1) Wesley Berry Flowers customer service was and 2) how I was scammed out of close to $100 for "$25 Birthday Bouquet". The sad part it, it completely ruined a birthday but not only that, I'm now short god knows how much for a huge charge for flowers I could have ordered directly from a local flower shop. I'm on day four WAITING for flowers OR a refund. They did not call after they claimed to have called at... Read more

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the person who took my order did not understand English... i was promised four hour delivery but flowers never showed up. when i called for a refund i was asked if i would accept a two hundred dollar in-store credit instead of given my refund. i had to threaten them with the BBB to get my refund. then was told they will not deliver to Parker Arizona anyway. this company is a scam they harassed me for the refund. they do not speak English they do... Read more

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Ordered flowers a year ago. Poor service. Then I get an email from them saying they would give me a $50 credit. Pop up shows roses for $14. I connect the link. Pop up says I get free shipping. I order the $14 flowers . . . and they want my credit card? WHAT????? Answer . . . This is a scam - BIG-TIME I then call them. They say they will connect me to a higher? hirer? department. They are not even open at this time and to leave a message after... Read more

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