Wesley Berry FlowersComplaints and Reviews

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1.3 Based on 704 reviews
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  • Customers like
    • Nothing about them 13
    • Nothing wesley berry is a scam 9
    • Initially finding on web 6
  • Customers don't like
    • Customer service 88
    • Bait and switch on order 44
    • Extreme overpricing 42
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I purchased an arrangement for my wife's birthday on 04/09/13 to be delivered 04/20/13. 10 minutes later I sent them an email requesting that my order be cancelled because I was just going to purchase them on my own because they are way overpriced, my mistake. They refused to refund my order stating that they had already shipped my order which they had not, it was the same day. I continued to email them and they kept stating that they would... Read more

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No delivery was made!!!! I ordered flowers from Wesley Berry florist days in advance for my daughter's birthday and was charged on the same day. When I ordered, I received a verification of the order and delivery date. However, even though I had received a confirmation at the time, they did not deliver and did not even contact me about it - I had to contact them. They did not email me or call me about not delivering at all! Terrible customer... Read more

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PLEASE DO NOT ORDER FROM THIS COMPANY--PUT THEM OUT OF BUSINESS. 500 COMPLAINTS!!!!??? RIDICULOUS!!! Wish I would have found this site before ordering from them. Ordered flowers for my wife's birthday at 9:00 am on 4/25. Told me they would deliver same day (4/25) or next day. Cancelled order when nothing was delivered by 4:30 pm on 4/26. Just received their "delivery confirmation" at 9:00 pm on 4/27 (Saturday). My wife works at a school--K... Read more

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Was promised that flowers would be delivered to my mother-in-law on Thursday. No delivery was made on Thursday, I called Friday and was advised, "no they couldn't be delivered." I was promised delivery on Friday.....still no flowers on Saturday. Called Saturday and was advised that the order was cancelled. I requested a manager and was advised no one was available....obviously these folks are not trained in customer service and have no... Read more

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Wesley Berry Flowers - How many people does it take to get something right?
1 of 3

PALM BEACH, FL. - I ordered two separate sets of flowers from these guys last week on Monday, this is where the problem already began. They over-charged me for the flowers by $40.00 to begin with. Next, Tuesday, the day they were supposed to be delivered, only one set of flowers were delivered. So, when I complained that only one set of flowers were delivered, they sent this nice automated letter - Please accept my sincere apology for the... Read more

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I ordered flowers for my mother in law, same day delivery. Not only did the flowers get there a DAY LATE. I was given attitude by the customer services representative that said their apology was $30 credit off my next order. As he was attempting interrupt me as i was pointing out that was not an apology but pretty much an obligation on my part to buy yet again from their company, he then snapped "we'll it's your choice you're not... Read more

Was this review helpful? 2 0

On 2/27/13 I ordered flowers for a funeral.I specified that I did not want any substitutions, unless it was for another item that I specified. I was assured it would not be substituted, unless the gladiolas were a different color, but no other subs.On 3/6, when the grieving person returned to work and thanked me for the flowers and described them, they WERE NOT the flowers I specifically ordered. I contacted customer service, who acted... Read more

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I ordered flowers from this company for my parents' 51st anniversary. My mom is battling cancer and hasn't been able to get out of the house, so I thought a bouquet of roses would brighten her day. They delivered a bouquet, but not exactly what I ordered, on their anniversary. All of the flowers were dead within a day, which really upset my parents. I have been dickering with these people for days. They keep promising more flowers,... Read more

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MADE SURE MY FLOWERS WERE TO BE DELIVERED ON THE SAME DAY NO FLOWERS DONT USE CUSTOMER SERVICE HA NO CUSTOMER SERVICE ITS A ANWERING MACHINE after you place your order! JUST SPOKE TO THE A LADY THAT PLACES THE ORDERS SHE SAYS SHE CANT HELP SHE DOESNT GET ANY NUMBERS TO HELP CUSTOMERS after the order has been placed WHAT A BUNCH OF B....... ! Bottom line is if you want a company that delivers dont use this company ! Really WHAT A SCAM THIS... Read more

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A day before Valentine's Day, I ordered flowers for my Mom in the hospital. I used their online order form and I immediately called the 800 number to ask if I would receive a delivery confirmation. The woman who answered said they do not give delivery confirmations, and told me to call back "before 7 pm). I called back at 6 pm. and reached a 24-hour staffed hotline. I had no idea they were located in Michigan. Since the customer service rep... Read more

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