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I placed an order on Saturday morning (before 10 am) 5/8/10 the order said it would be delivered same day 5/8/10. During the day I get emails from them saying the order is being processed and all kinds of confirmations. At 6:37 pm I received this email from them:Due to the high volume of deliveries for Mother's Day,
we regret to inform you your order number 00807459 for
delivery to JUDY MAYKA will be delayed until Monday, May 10th, or
Tuesday, May 11th. We will include a letter of apology and an
upgrade to your order.
We are very sorry to have inconvenienced you on this very
important holiday.
Please accept our most sincere apology.
Customer Relations
Wesley Berry Flowers
American Floral Delivery
Flower Delivery Express
To which I wrote this back:
This is not okay! I want my money refunded as I would have used a different florist had I known this was the case. The contract between us was for delivery TODAY MAY 8th you are not even trying for TOMORROW May 9th!!!
Refund my money immediately or I will be calling my credit card tomorrow.
I will also report this to the better business bureau as fraudulent practices".
To which I got this response back:
I have submitted your order for refund and you will be emailed once it has been returned to your card/.
WESLEY BERRY CUSTOMER SERVICE
two days later the flowers show up (and look awful nothing like the picture -- definetly no upgrade)?. Fast forward three weeks I still haven't gotten a refund, have had multiple emails promising the refund, been given refund confirmation numbers etc|. I called in today to Wesley Berry and the girl who I spoke with informed me there was no record of any of this on their files/. They called me to let me know the flowers had been delivered and we were "all set"
ALL SET???? WHAT??? Wait a minute first I never received a phone call, second I cancelled the order so if they decided to deliver them that is not my problem I am still entitled to the refund!. I have called my credit card company and done a chargeback which I didn't want to have to do but feel forced now.. I have also cancelled my credit card associated with this transaction after reading other scary stories'. I am calling the AG on Tuesday as well as the BBB. 12962fa
 Comments (23) |
| 1. Written by Traey on April 12, 2012 from gettysburg, pennsylvania, US I ordered flowers for a friend that had a baby. She never received them and I have not gotten a refund after several emails!! Do NOT order from them. I thought I was ordering from a local company. |
| 2. Written by on March 26, 2012 from stoughton, massachusetts, US Placed an order with them for same day delivery. No flowers, no answer on any website or phone number given. Go elsewheres.  |
| 3. Written by pissedoff on February 22, 2012 from culpeper, virginia, US My husband ordered flowers for me for Valentine's day and he was promised that they'll be there on Valentine's day. The flowers did not arrive. My husband called and they told him that the website said the flowers may be delivered on the 15th or 16th but later said that his order was before the announcement. She said she can't give a refund. My husband e-mailed customer service and they e-mailed back saying they'll give him $40 credit towards his next purchase (yeah right, like we're ever using them again!) It is now February 22nd and not only have we not heard back from them via e-mail/phone, they kept the full amount ($80+) and NEVER delivered the flowers! This is not only fraud but it's blatant theft! We cannot get a hold of a person other than the sale's people anymore and they keep saying that they don't have the authority to help us. What should we do? Any advice? |
| 4. Written by Fraud fraud! on February 20, 2012 from mt. laurel, new jersey, US I ordered flowers for valentines day. Needless to say it didn't arrived. I called their number all day no answer. It was constantly busy. I finally get a call back the next day. They asked me if it was ok to send the flowers the next day? Heck no! How is that ok? I demanded my money back, still no money this has been six days. Do not buy from them ever! |
| 5. Written by Valerie Landini on December 23, 2011 from duncan, oklahoma, US Just recieved a junk food bucket from my daughter had cheerios,chex mex,Large bag of regular peanuts,combos all pretty small packs and 3 mini cracker jack boxes (out of date) 4 mini almond joy and about 6 werther sweets thrown in several tons of padding and a bow.I was disgusted with what she got for $75. When i told my daughter about the out of date items the complaints girl said nothing was out of date and i must send pictures. |
| 6. Written by Allie on October 5, 2011 from baltimore, maryland, US Wesley Berry Flowers is a scam company, much like 1-800Flowers, From You Flowers and Just Flowers. They over charge you for something, and then they take a decent chunk of it off the top. They then try to send that order out to another florist (a real, brick and mortal shop that is typically family owned and legit) only giving them a FRACTION of the money the customer originally paid Wesley Berry. The florist is then stuck trying to make something "to value" without being sent enough money. I know this because I've worked in many florists and we deal with this all the time. It's a hoax, and I really suggest you find a LOCAL florist in your town or the town you're trying to send to and give them your business. Those are the real florists, they will take great pride in their work and treat your order with special care. DO NOT use Wesley Berry or any other mass-wire service florist! They are just a call center making money off the REAL florists! |
| 7. Written by Teeny on September 26, 2011 from silverdale, washington, US Ordered flowers for "same day delivery" and only got them delivered 3 days later AFTER I called and complained. The so-called upgrade? I don't think so. The flowers were old and wilted. NEVER AGAIN will I order flowers w/an 800 number. Much better to call the florist directly! GRRRRRR. |
| 8. Written by Dissatisfied Customer - Furiou on September 22, 2011 from kingston, pennsylvania, US What a mess of a company. I ordered flowers, what was delivered is NOT was I ordered. The charged my card more that they quoted me. I was told that someone would call me back and it is two days later and I still haven't gotten a call. |
| 9. Written by nipajo on September 18, 2011 from richardson, texas, US Just called wbf to ask why I did not get an email telling me that the flowers had been delivered. The girl said that the delivery dept. was closed today and that as soon as they find out whether or not the delivery was made they would send me an email. I told them that I would be calling back on Monday to find out what happen to the flowers. The flowers were supposed to be sent on 9/17/11. |
| 10. Written by JessM on August 21, 2011 from bellevue, washington, US I ordered a bucket of junk food for my dad who is in the hospital. The basket (not a bucket) was delivered on time and was awesome. Everyone in the hospital is talking about it! I'm not sure it was worth what I paid ($107) but it was the same as any other place I looked. I had asked for a PINK PIG to be added but I got a call that they couldn't find one so they could upgrade me to a larger bear or put extra candy in the basket. I chose the extra candy. My mom and my brother both said they can not believe how much candy was in this thing! |
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