Wesley Berry Flowers is an online flower service. I ordered an arrangement to be delivered to my mother in law for mother's day, and placed the order on the Friday before.
She did not receive the flowers on Saturday as scheduled. She received the flowers on Monday following mother's day. An e-mail to their customer service was not answered. A phone call the next day resulted in no call-back. Finally, today, I reached their customer service department.
I was told that since she did receive the flowers (late) I could not receive a refund. They said they were overwhelmed with orders and are still delivering Mother's Day arrangements. (This is Friday after!!) When ordering the flowers on Friday before Mother's Day, there was no indication that they would not be able to fulfill the order as placed. I am totally underwhelmed with this level of customer service and will not use this firm again.
Product or Service Mentioned:
Wesley Berry Flowers Arrangement.