I went to order some flowers for a very important event. I didn't want to wait until next week so I typed in local florists in the area of my friend.
This website came up and I placed an order because they could do "next day delivery". Well immediately after they charged my card I got an email stating they couldn't accommodate the "next day delivery" and it would be 1-2 days or I could get a refund. They also gave me $50.00 credits for a future purchase. I then responded to the email and said I would like to have the flowers still delivered and to contact me on the rescheduled date.
I then got another email stating that they would give me the $50.00 again. I still didn't grasp the situation yet and I then received a phone call this morning stating that they are trying to send it out today, but if not worst case would be Tuesday. I then told him that if it wasn't today I wanted a refund. The same guy called me back about 3 hours later and said they now couldn't deliver until Wednesday.
The whole reason I picked this company was 800flowers wasn't able to do next day for me. If it walks like a duck and talks like a duck it must be a duck. I told him to cancel it and refund me. I did receive a confirmation of my cancellation and it states 3-7 days for the refund.
I just didn't feel comfortable with this after every other excuse they gave me. I check online and this is what I found out at this site. The exact same thing I went through with this company. I contacted my bank and disputed the charge.
Good thing I did because I have read that people didn't get the promised refunds.
Buyer beware. With the internet you would think we could avoid these situations, but I will definitely check out anyone thoroughly again.
Product or Service Mentioned:
Wesley Berry Flowers Next Day Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $69.
Preferred solution: Full refund.
I didn't like:
Did not deliver order when requested, All the excuses for not producing a product.