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I'm so dissatisfied with this business. They made no attempt do deliver the flowers I ordered, now it's been more than one year. I called and, of course, got the model representative from a foreign country, that could only pronouns a few words in English. I demanded...
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Anonymous
Debbi

Simply contact your credit card company and request a credit. In circumstances such as this, they will do so.

#1019863
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Photo by John Sobczak In the early 1990s, Wesley Berry Flowers saw a growth opportunity not in storefronts but in e-commerce.The 70-year-old Wesley Berry Flowers florist chain is shutting down local company-owned stores. It's unclear whether FlowerDeliveryExpress.com,...
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Anonymous
Anonymous

About time they went out of business. They give local florists only 50-60% of what the customer paid. Terrible business overall and very disorganized it seems.

#908226
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Ordered Flowers for delivery. Did not arrive for day ordered. Compensation was free upgrade bouquet with balloon. Delivered, bouquet was less in quality than what was ordered. No balloon. Called to complain. Met with attitute. Asked for a supervisor and was hung up on....
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Anonymous
Kelly

My experience was almost exactly the same! Now their number says disconnected, their facebook page says unavailable as well as their twitter. The customer service email comes ...

1.0
#1000721
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Wesley Berry Flowers - Misrepresented Dead Flower Arrangement

Wesley Berry Flowers
#1115268
1.0
Details
Sent Dead and a totally different flower arrangement to my family members funeral saying they substitute arrangement parts when necessary. In one year of me not giving up on calling and emaiping them they later sent me an email offering a discount for another order with them.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website

Wesley Berry Flowers - Credit card charged in error

Wesley Berry Flowers
#1049339
My card was charged for flowers l never ordered. I noticed it on my statement after the 90 day cutoff. Wes Berry billed my card in error. Also the person who ordered it got a $70 bouquet free. Nice one!
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Wesley Berry Flowers Delivery Service Review

Wesley Berry Flowers
#896155
I ordered a beautiful arrangement on July 20th, 2016 to be deliveried on August 6th,2016 and I didn't get anything. This is the second time this is happened to me. I am livid!!
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Wesley Berry Flowers Delivery Service Review

Wesley Berry Flowers
#894544
1.0
Details
Ordered a snack from Wesley Flowers for my son-in-laws birthday on 8-1-16 to be delivered on Wednesday, 8-3-16. Good thing I followed up with my daughter, computer said it was delivered, daughter said it wasn't received so I called the ftd provider and found that, un fact, it wasn't delivered. Very deceitful company. Cancelled my $70 order and asked my daughter for the name of a local florist.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Website
We have all had the same experience! I got my money back! I contacted the BBB in their city in Michigan and, when they fluffed me off with a stock answer I insisted some one at the BBB personally explain the AAA rating system when, by their own count, the number of...
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1.0
Staines-Upon-Thames, Surrey
I liked
  • Pricing
I didn't like
  • Put on hold forever
  • Fact that you are a dishonest company
  • Totally ridiculous
#949439
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When you go on WBF website look under policy's. The policy's are there in black and white, they may substitute ANY item with out informing you, They May change delivery date when they NEED to. If you are cancelling the order wbf may keep up to a cretin % of the $$$....
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#763665
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Wesley Berry Flowers - MAJOR RIP-OFF!!! COMPANY WON'T RESPOND TO E-MAILS!!!
Wesley Berry Flowers - MAJOR RIP-OFF!!! COMPANY WON'T RESPOND TO E-MAILS!!!
I want to start off by saying that I don't normally complain about things but in this case, I feel it is necessary, as my mother was upset about this. We live in TN and my Grandma (my mom's mother) lived in Hollywood, FL. Therefore, we weren't familiar with any...
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Anonymous
Anonymous

Packed pieces have a starting price in the $175 price range and that is for a 15" heart. The form its in is $40 alone and then it takes about ten bunches of flowers to pack fi...

#861507
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This "company" will 100% scam you and steal from you if you use them. IF your flowers actually do get delivered I guarantee they will not be the flowers you ordered. Customer service is a joke. If you attempt to call customer service they will give you a bull ***...
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1.0
#959614
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Wesley Berry Flowers - Appalling bait-and-switch with horrible symbolism
I ordered the "Bursting Blushes" bouquet, with the "exquisite upgrade" for mother's day this year. The photo showed a dozen or so red roses with five or six large stargazer lilies. I also added a mylar balloon. When my mother sent me a thank you note for the...
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#939734
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Wesley Berry Flowers - Bait and switch over and over
Wesley Berry Flowers - Bait and switch over and over
In early July, I searched online to deliver flowers to someone in Pocahontas, AR. The total included extra charges that were not clear before I submitted payment. I complained via phone and e-mail and Mr. Berry e-mailed me in apology, including two $50 credit codes.....
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Anonymous
Anonymous

I got the same promo code for $50, but it is unusable. I have spoken to five different people who have given stories of "system is down" to "we'll be back with you." Now, th...

2.5
I didn't like
  • Charged for extras not delivered
#896179
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Wesley Berry Flowers - Terrible
Wesley Berry Flowers - Terrible
Here is what we ordered, here is what we got...NO vase, clearly not the same. Tried to contact the company numerous ways, no responses. We tried to email, go through their insurance, etc. We have followed all their documents and requests. I don't know where else to...
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Anonymous
Anonymous

Wesley Berry is a sending only call center and not a real florist. They have a hub in Commerce City, Michigan. They are also the worst of the call centers out there, and there...

2.2
I liked
  • Attractive website
  • Initially finding their website
I didn't like
  • Awful customer service
  • Dead flowers
  • No resolution
#894925
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