Wesley Berry Flowers - Bait and switch over and over

In early July, I searched online to deliver flowers to someone in Pocahontas, AR.The total included extra charges that were not clear before I submitted payment.

I complained via phone and e-mail and Mr. Berry e-mailed me in apology, including two $50 credit codes.. Just tried to use one and turns out it's only $30, not $50. Plus they charge both shipping ($14.99) and a processing fee ($7.56).

When I called (twice), I had one rep who kept yawning and another one who seemed disinterested.I will delete all communications from them and NEVER use them again, but would like others to be warned of their seemingly dishonest tactics, as it was very frustrating to do business with them.

This review is a subjective opinion of a user.
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Customer service
Exchange, Refund and Cancellation Policy
Turnaround Time
Value for money
Product or Service Quality
Advertised vs Delivered
Delivery Service
Price Affordability
Style and Design
Discounts and Special Offers
Diversity of Products or Services

  • What I liked
      No items
  • What I disliked
    • Charged for extras not delivered

Reason of review:
Misleading pricing during first order. I was e-mailed two $50 credits after complaining. Just tried to use one and it is only $30. Shipping and processing fees of almost $25? You're kidding me.
Preferred solution:
Full refund
Monetary loss:
Product or service
Review category
Flowers / Florist
review #896179

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Sep 20 #1215758 Summerville, South Carolina

I got the same promo code for $50, but it is unusable. I have spoken to five different people who have given stories of "system is down" to "we'll be back with you." Now, the number is disconnected.

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