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VERY DISAPPOINTED - On Aug 9, I looked on line for a local florist and according to what I saw, they were local so I ordered an arrangement for our son's 25th Wedding Anniversary. It was our 50th and their 25th year so you can see how important these flowers were. I...
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#898578
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I am a professional florist who has been a designer for 10 years. Companies like these are what gives our small mom and pop local shops a bad name. I received a complaint from a customer regarding an arrangement she received at work. Wesley Berry (WHO IS NOT A FLORIST)...
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Anonymous
Anonymous

Yes! This is exactly what they do! So many local florists refuse to work with them that it was a struggle to send out orders...exactly why they cannot deliver half their order...

Anonymous
Anonymous

Problem is, I thought I was ordering from a local brick and mortar store! They represent themselves as such. I needed the flowers to go to Bloomington, Indiana so I Googled ...

#897385
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Took them forever to deliver my flowers. Then, I complained (after hours on the phone). The CEO sent me this nice email about how he was sorry and an alleged staff meeting happened to discuss my concern. I was issued a $50 credit for future order. Guess what the...
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Wesley Berry Flowers Delivery Service Review

Wesley Berry Flowers
#887475
2.3
Details
1st time ordering, it stayes next day, not delivered yet. Cust serv sucks, dont buy please. They lie
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Wesley Berry Flowers Delivery Service Review

Wesley Berry Flowers
#887286
1.0
Details
Honestly this was the worst service I have ever experienced. I had to pay for flowers that I didn't order and that weren't delivered on the date I requested and paid extra for. When I asked for a refund they said that they would have to pick up the incorrect flowers that are perishable and would presumably be thrown out. I would NEVER recommend this vendor.
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Wesley Berry Flowers Delivery Service Review

Wesley Berry Flowers
#872819
1.0
Details
Shocking!!! Been a week and still no sign of delivery! Emailed them multiple times and had a friend in the states call and still NOTHING!!! Do not use this company!!!
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Wesley Berry Flowers Arrangement Review

Wesley Berry Flowers
#868424
2.5
Details
Arrangement that I ordered was not even close to what was delivered. My 6 yr old neice could have done a better job. Further, I reached out to the Company and at very least wanted an acknowledgement to my email -- and nothing. This will be my first and last order.
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Advertised vs Delivered
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Delivery Service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
I ordered flowers to be sent to a co-worker for delivery the next day - didn't happen even though I received emails stating order was received, sent to designers, and lastly an email stating flowers were out for delivery on appropriate day even though they were not! ...
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#896789
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Wesley Berry Flowers - Bait and switch over and over
Wesley Berry Flowers - Bait and switch over and over
In early July, I searched online to deliver flowers to someone in Pocahontas, AR. The total included extra charges that were not clear before I submitted payment. I complained via phone and e-mail and Mr. Berry e-mailed me in apology, including two $50 credit codes.....
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Anonymous
Anonymous

I got the same promo code for $50, but it is unusable. I have spoken to five different people who have given stories of "system is down" to "we'll be back with you." Now, th...

2.5
I didn't like
  • Charged for extras not delivered
#896179
Reply to reviews
Wesley Berry Flowers - Terrible
Wesley Berry Flowers - Terrible
Here is what we ordered, here is what we got...NO vase, clearly not the same. Tried to contact the company numerous ways, no responses. We tried to email, go through their insurance, etc. We have followed all their documents and requests. I don't know where else to...
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Anonymous
Anonymous

Wesley Berry is a sending only call center and not a real florist. They have a hub in Commerce City, Michigan. They are also the worst of the call centers out there, and there...

2.2
I liked
  • Attractive website
  • Initially finding their website
I didn't like
  • No resolution
  • Awful customer service
  • Dead flowers
#894925
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7/8/2016 I ordered flowers for same day delivery. The flowers were delivered the following day and left on the porch in temperatures of over 100 degrees. The recipient’s flowers were dead when she arrived home. I called Wesley Berry Flowers 3 days later and...
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1.0
Aspen, Colorado
I didn't like
  • No calls returned
  • Dead flowers
  • Delivered late left outside not fresh no return call
#894881
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I am in the middle of an experience right now with FDE/Wesley Berry Flowers that EXACTLY mimics the one above. We are currently on day 18 of the situation with no resolution in site. I also received 3+ separate emails stating the Order has been "received" by the...
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Anonymous
Anonymous

Wesley Berry is but one of many sending only call centers. They cannot guarantee anyone their orders will get delivered because most real florists will not accept orders from ...

1.0
I didn't like
  • No apology
  • Thiefs
  • Worst experience with any company as a customer
#893311
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Ordered flowers for my daughter for same day delivery, received a delivery confirmation but the flowers were never delivered. Called the next day and they advised they would upgrade and deliver that day, again never happened! Called them and she advised something did...
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Anonymous
Anonymous

As someone that works at a florist you should always call a florist that is in a town that you want flowers sent to. A real florist. This is just a call center that will take ...

1.0
#890811
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the LEAST you could do is hire people that speak ENGLISH, my order was not delivered, your NON english speaking employees just say "call tomorrows at 9AM for manager" well TOMORROW IS SUNDAY WTF?! REALLY?! 70 bucks for a "cheap" arrangement that cant even DELIVER in 2,...
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I didn't like
  • Call center not a florist
  • Awful customer service
#887562
Reply to reviews