Wesley Berry Flowers - Delivered DEAD white tulips instead of red roses on Vday

2132 of 2285 Wesley Berry Flowers reviews

Company: Wesley Berry Flowers

I received 6 white tulips from my boyfriend today, Monday, 2-13-12 (were supposed to arrive on Valentines day, tomorrow) ...AND were SUPPOSED TO BE RED ROSES.

OH, and by the way, the tulips are DEAD - 3 Broke off (due to being frozen) and the other 3 are pointing downward trying to die in peace Also there is one purple crappy flower thrown in there, as well!I called and they will not refund the money; they will send me more flowers (ALREADY EMBARRASSED and do NOT want more flowers from this company, no manager will get on the phone with me, contacting Better Business Bureau)!

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More Review Details

Monetary loss:
$60
Product or service
Sweetheart Bouquet
Review category
Flowers / Florist
review #296698 by
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Helpful? 6 Yes 6 0 No 0
Had the same issue 0 Yes 0
2132 of 2285 Wesley Berry Flowers reviews
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yeahright

Apr 11, 2012 #464473

Wesley Berry employees are all scam artists...doesn't matter if they're related or not..."mom and pop." I filed a complaint with the BBB. It does no good. I was on Ruth to the Rescue right after Valentine's Day. I WILL NEVER USE WESLEY BERRY FLOWERS AGAIN. THEY SUCK.

2 0 Reply
dazzlinblu

Mar 15, 2012 #449608

Update: After MUCH EFFORT... and contacting Teleflora and FTD, it appears Teleflora was the most effective! They have succeeded in getting Brian a full refund :zzz The Better Business Bureau didn't do #$@T! They never so much as responded to my complaint; what's up with that? (maybe should address that on another thread). STILL WOULD NEVER EVER DO BUSINESS WITH WESLEY BERRY FLOWERS AGAIN!

2 0 Reply
Dazzlinblu

Feb 20, 2012 #433577

FTD/Teleflora have handled the situation and Brian is getting his money refunded! Wesley Berry is a disgusting excuse for a florist! Thanx to who advised me to contact them!

1 0 Reply
Dazzlinblu

Feb 20, 2012 #433571

No! They are not "grouped in" or anything innocent as u are suggesting... I am suspicious that WBF is actually typing that message --- WBF is clearly an extremely POORLY run company! THEY shipped flowers in a box from MICHIGAN to NY and CLAIMED (and REITERATED) they were delivered from a local florist!!! The FedEx box reads Michigan, do NOT try to defend this sad excuse for a florist under MY watch!!!

1 0 Reply
hmm...

Feb 19, 2012 #433282

I actually hear that Wesley Berry is a local mom and pops shop (3rd Generation), with four florist locations of their own in Michigan. Best in Detroit awards and Teleflora/FTD awards. I've seen some beautiful bouquets that came from that shop. The problem is that they have corporation capabilities. So they get grouped in with Pro-Flowers and 800-Flower corporations.

0 1 Reply
dazzlinblu

Feb 16, 2012 #430966

:? don't know why I am not hearing back from the Better Business Bureau! Nor from Teleflora, nor FTD! I will only use a local florist in the future, that is for sure; I will do the leg work and find a local florist! Is there a place to write to when the BBB doesn't respond? :grin

1 0 Reply
dazzlinblu

Feb 15, 2012 #430373

OKay, now I have filed a complaint with the Better Business Bureau and today, after receiving another embarrassing display, emailed Teleflora and FTD with the information! thanks for all of your input, we shall get this DONE!

1 0 Reply
DoSomethingAboutIT

Feb 15, 2012 #430029

To get to wes, you must, (in masses everyone, employee and customer) file complaints with teleflora and ftd. he is a vip with these companies and they take good care of him. However, they were slammed with complaints they would do something. And that is the only thing that would scare the sh#t out of him.
If you really care and want to change things do this....
1. contact about their VIP member, Teleflora 800.421.2815 or email us at salesadmin@teleflora.com
2. Contact about their VIP member FTD 1-800-788-9000 or email us at ftdmemberservices@ftdi.com
3. Tell pissed consumer not to take money to delete these postings, these effect his business and save customers.

0 0 Reply
Anonymous

Jun 02 #1167959

FTD and Teleflora are the wire services that WBF use in order to wire out their orders. They are all sending only call centers and not real florists. Best way to handle is to get your charge card company to reverse charges for non delivery or whatever your reason. There are a lot of these sending only call centers out there and most pop up first on search engines.

0 0 Reply
ANGERED

Feb 14, 2012 #429614

To MARLINDAL contact fox 2 news Detroit or wdiv Ruth to the rescue would make a great after valentines day news story...

0 0 Reply
ANGERED BY WESLEY BERRY

Feb 14, 2012 #429610

Please take a few minutes and file a complaint with the BBB of Michigan. This is a Michigan florist who also operates a call center on the premises. He gets customers by not allowing people answering the phones to let the customer know I'm not located in that city. Some customer reps have gone as far as to say I'm twenty minutes from there...when there is Miami Florida and the customer rep is in Michigan. This company needs to be held accountable for misleading customers on the phone about location and the product being delivered. When you order from Wesley Berry Flowers for holiday delivery amd it's going anywhere besides metro Detroit area you will probably end up with flowers thrown in a box and shipped fed ex from Michigan to the address you requested a flower shop to deliver to. Why does this happen because Wesley Berry Flowers charged you for a deliver they know they are unable to make so by some miracle substitution policy they are able to ship flowers in the mail to you and feel it's just fine. Sorry they burned you too...for future flower buyers sake please take a few minutes and file a complaint. Thanks. .....we can change things...

1 0 Reply
dazzlinblu

Feb 14, 2012 #429344

why does comment 2 say "written by Better Business Bureau"? I wrote that I was submitting a complaint TO the Better BB... errr?????

1 0 Reply
dazzlinblu

Feb 14, 2012 #429246

My boyfriend submitted a complaint to the Better Business Bureau, let's hope they do the right thing and get this company to refund the money! IMAGINE THE NERVE? And he tried SO hard to make sure it was delivered ONTIME (he ordered on FEB. 8TH), and ROSES, NOT [DEAD] WHITE TULIPS - sad!!! (how are tulips comparible to roses, especially on Valentines day?)

1 0 Reply
BETTER BUSINESS BUREAU...

Feb 14, 2012 #429199

I am DEFINITELY contacting the Better Business Bureau! and thanks for your support! you are totally CORRECT about NOT using their credit (for what? more DEAD LAME-*** TULIPS???) UGH!

1 0 Reply
Aunt Fifi

Feb 13, 2012 #429002

People need to know to they have rights when it comes to this company. GO TO THE BBB.org and file a complaint. Follow the prompts on each page. DO NOT accept the resolution until you see the money refunded, IN your account (checking or credit card). DO NOT use the credits that the company sends you. All those will do is ring up more charges for you to dispute. This company is stealing money from people. They are shameful. Follow through and get your money back, bbb.org

1 0 Reply
MARLINDAL

Feb 13, 2012 #428934

My husband ordered red roses and white lillies, balloons and turtle candy to be delivered on Friday Feb. 10, 2012 and I recieved pink trimed roses with old allsorted chocolate, and no balloons. Can't these people take an order correctly. And they said they won't give your money back.

I'm going to contact the news media and the police department in Commerce Twp, MI.

1 0 Reply
Sophie2014

Apr 10, 2014 #804002

Oh, they "take" the order correctly, but then they substitute any cheap ***, charge exorbitant amount of money for it and hope the customer won't notice, or at least not make any noise about it. They S.U.C.K.

0 0 Reply
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