Not resolved

Did WWW web search for local Big Rapids, MI florist and Wesley Berry Flowers came up as #1 (didn’t know it wasn’t local until after the order was placed)

1. Expected delivery 5/11/2013, wasn't delivered until 5/13/2013.

2. Item ordered wasn't anything close to what was delivered. I ordered a flower arrangement, but cut flowers were delivered.

3. Customer service was not available by phone. Called several telephone #s, each one said they would 'Answer shortly', but never did. I waited on line for 25 minutes on two different occasions, both times I was eventually disconnected. No chance to leave a message.

4. Filed complaint with BBB. BBB gives them an A+ rating with over 1400 complaints. Go figure?

5. Received a trite apology (form, I’m sure) letter giving me credit for my next order. Why would I order from them again?

Review about: Wesley Berry Flowers Delivery Service.

Monetary Loss: $65.

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