Wow I wish I had seen these reviews before I ordered flowers. I thought they were a local florist in Gainesville, Florida - WRONG. Like others said the call center must be in another country where they don't speak English and it's so loud I can't believe they can even hear. To make a long story short, I ordered a dozen hot pink roses for my daughters birthday. I spent all day trying to find out where the flowers were. Everytime I called I was put on hold and transferred. Then I was told to leave my name and order # and someone would call me back. Of course, no one did. The flowers were finally delivered about 7pm - after my daughter had left to go to her birthday dinner.
She sent me a picture of the flowers today - not only are the roses not hot pink, there are only 5 of them. I tried several times to send the company an email and everytime their security captcha would not work. I found 3 different numbers for the company but they all lead to the same place. I asked several times to speak with a supervisor but all that gets you is the same message about leaving your info and someone will call you back.
I have initiated a dispute with my credit card company and will also be looking into how to contact FTD and the Better Business Bureau!
DO NOT ORDER from this company. They are awful!
More Review Details
|Advertised vs Delivered|
|Style and Design|
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Wesley Berry Flowers Roses
- Review category
- Flowers / Florist
You May Also Like
- "Company: Wesley Berry FlowersI received 6 white tulips from my boyfriend today, Monday, 2-13-12 (were supposed to arrive on Valentines day, tomorrow) ... AND were SUPPOSED TO BE RED..."
- "Embarrassing and threat to my reputation! BBB/FTD all seem to be turning a blind eye to all the numerous complaints about this large misleading organization. BBB does not seem to..."
- "NEVER have I been charged a card fee, vase fee, what a scam. I then chose an arrangement that said "7 left-same day delivery" thinking it was prepared and..."
- "so far I'm loving the deal I got with wholesale. Everything works great, it's cheap and it serves it's purpose. wholesale is unmanaged so you gotta be intelligent. The server..."
- "They can tweet and tweet and I did everything I could to message them but I'm blocked. I was charge for an item I wanted and never received. They won't..."
- "my son came in after eating TWO of the four muffins saying "Mom, these aren't blueberry muffins, they taste weird." I looked and found MOLD..."
- "Beware! I would not recommend Gateway Select Properties to anyone! The 'owner' Katherine Work is really a piece of Work! Do NOT, i repeat, DO NOT sign their faulty lease..."
- "Many movies that came out in 2015 are still not available to stream in the USA however they are available to stream in South America. Many just released movies are..."
- "This driver was sitting in traffic blocking the road for 20 minutes talking on his cell phone. I stopped because i use this company and thought the truck was disabled..."