When you go on WBF website look under policy's. The policy's are there in black and white, they may substitute ANY item with out informing you, They May change delivery date when they NEED to. If you are cancelling the order wbf may keep up to a cretin % of the $$$. Its your fault that you are to *** to read. If a deal is to good to be true than its not a deal, furthermore if you want to get mad at someone get mad your self for not reading the Terms and ConditionsCoupons, Store Credits, Specials or Discounts
All coupons and special offers are subject to cancellation and/or change without prior notice. Coupons, codes, store credits, specials and/or discounts cannot be combined with any additional offers. Offers are valid with coupon or promotion code only. Not valid on previous purchases. Void where prohibited. A WBF® store credit may only be used for purchases online at wesleyberryflowers.com, but may not be used over the phone.
Purchases that are identified as qualifying for a rebate are awarded the rebate in full as soon as the product has been delivered. The notification of the rebate will be sent by email along with the delivery confirmation. Rebates cannot be used on the original purchase that earned the rebate. All rebates have an expiration date and must be claimed within said period of time. Rebates are offered in denominations of not more than thirty dollars. Rebates offered amounts greater than thirty dollars will be satisfied with multiple rebates equaling the full amount of the rebate as offered. All rebates issued by this company are redeemable exclusively with this company for future purchases and has value only when used online with one of the approved websites upon which it was issued. These rebates cannot be combined or used with any other offers, they must be used off the original list price of the product.A WBF® rebate may only be used for purchases online at Wesleyberryflowers.com, but may not be used over the phone.
Fees and Charges
Shipping/Service Charges: Our shipping/service charges for florist hand delivered flowers as well as all UPS/FedEx delivered items can range from $9.99 to $19.95.Sales Fee: Covers variable costs associated with fresh product availability year round. The Sales Fee can range from 6-12% of the total order cost, prior to discount.Standard Service: Based on your delivery requirements, a variable fee (ranging from free to 19.99) will be added to help ensure your arrangement is delivered the date you choose.Express Delivery: For delivery requests that you would like delivered before Noon local delivery time, an additional fee will apply, ranging from $2.99 to $6.99.
If you are not completely satisfied with the quality of one of our products, please contact us immediately by electronic mail or phone, and we will gladly provide a replacement. Any problems must be reported upon delivery. All service charges, handling charges, delivery charges or shipping costs are non-refundable. Unfortunately, we are unable to provide refunds on any merchandise that is not returned or after its intended use or consumption. Duplicated orders, orders accidentally placed, orders where delivery was attempted, and/or orders cancelled before their scheduled delivery date may be refunded for the product price with a 30% cancelation fee applied.
Please note that the costs of transactions as noted are the final distribution of funds relative to the product, service charge, and H.C. and will be cleared accordingly. Service Charges (SC) and Handling Charges (HC) may cover such cost as shipping, delivery, packaging, taxes, licensing, compliance issues as well as issues related to market price fluctuations.
Binding Arbitration Using Established Alternative Dispute Resolution Provider
This Limited Warranty Policy shall be governed by the laws of the State of Michigan without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Any claim or dispute in connection with the purchase of any goods or services shall be resolved in a cost effective manner through binding non-appearance-based arbitration. The arbitration shall be initiated through an established alternative dispute resolution provider mutually agreed upon by the parties. The alternative dispute resolution provider and the parties must comply with the following rules: a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and c) any judgement on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. If the foregoing arbitration clause does not apply for any reason, you may agree to submit to the personal jurisdiction of the state courts located within Oakland County, Michigan and the federal courts in the Eastern District of Michigan, Southern Division for the purpose of litigating all such claims or disputes, which courts shall have exclusive jurisdiction of such claims or disputes. In either the case of arbitration or litigation, the entire aggregate liability of Flower Delivery Express, LLC, Wesley Berry Flowers and any of their affiliated companies shall be limited to the amount actually paid by the customer for the products giving rise to the liability; and, in no event will the total cumulative liability of Flower Delivery Express, LLC, Wesley Berry Flowers and all of their affiliated companies exceed the amount paid by the customer for the goods and/or services ordered. Notwithstanding the foregoing, Flower Delivery Express, LLC, Wesley Berry Flowers and all of their affiliated companies may seek injunctive or other equitable relief to protect its intellectual property rights in any court of competent jurisdiction.
We utilize 3rd party delivery services including Fedex, UPS, local flower shops, and other services that allow us to delivery our products. Confirmations provided by these delivery services are valid evidence of the product's delivery.
Back To TopSubstitution PolicyOccasionally, substitutions may be necessary to create your arrangement, due to the availability of certain plants/flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers/plants of equal or greater value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand and/or availability, especially during major holidays. In single-flower/plant arrangements, such as an all rose bouquet or orchids, we will make every attempt to match the flower type, but may substitute with another color.ame-Day and Next-Day Delivery in U.S., Canada and Internationally
In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 4:00 pm (EST) weekdays, and 2:00 pm (EST) Saturdays, in the recipient's time zone (excluding holidays and peak floral delivery periods.) Otherwise, next-day delivery is the norm. Our standard service charge ($19.99 per delivery in the U.S. and Canada/$24.99 international) apply to all orders. Fed Ex packages may have various charges.
Peak Floral Delivery Periods
IMPORTANT -- At peak floral delivery periods, such as Christmas, Valentine's, and Mother's Day weeks, please order at least one to two days in advance to ensure timely delivery.
Sundays and Legal Holidays
Delivery service is often NOT available in many areas on Sundays or legal holidays. While every effort will be made to accommodate such deliveries when possible, items requested for delivery on a Sunday or legal holiday may be delivered the day before or day after the date requested, if necessary.
Requests for A.M. or P.M. Delivery
On orders received at least 24 hours in advance (excluding peak floral delivery periods), we will be happy to honor requests, whenever possible, for AM delivery, PM delivery, or delivery by a specific time (e.g., by 4:00 p.m.) For same-day orders placed by 12:00 noon (recipient's time zone), you may also request delivery by 5:00 pm. Every attempt will be made to provide for regular and express deliveries as requested. In the event of a delay we will attempt to inform you. Regardless, we will reschedule for the next available opportunity.
Wesley Berry Flowers delivers roses, wrapped bouquets, and living plant gifts throughout most of the world via an international network of affiliated professional florists. For deliveries outside the U.S. and Canada, simply select from our menu. (Allow one to two days for delivery, excluding Sundays, legal holidays, and peak floral periods.)
A Few Remote Areas Have Flexible Deliver-ability
Some of the areas that we deliver to may have fluctuations in deliver-ability. This can be caused by a variety of issues that include, but are not limited to, road construction that changes or prevents delivery, seasonal access (such as ferry boat service), changes in the availability of FedEx routes and florist delivered routes. When we become aware of these issues, we will seek alternate means of delivery, which may involve the necessity of delaying the delivery and/or substitution in product.Unfortunately, we are not always aware extenuating circumstances in as prompt a manner as we would prefer. We do not always know that a delivery cannot be made until after several attempts and all options have been exhausted.
Deliveries Sometimes Need to be Rescheduled
IMPORTANT -- In cases when weather, local conditions, extreme traffic issues, inaccessibility to the location, necessity to special order, orders that for whatever reason cannot be delivered on the date requested, we will attempt to notify the sender. However, unless we are specifically instructed otherwise, we reserve the right to reschedule delivery for the next available delivery date. In all cases when this becomes necessary, we will provide a FREE UPGRADE to the purchase. Also, a note of apology for the delay will be included with the item.ems Displayed OnlineA complete menu of popular items is available online for birthdays, anniversaries, get well wishes, new babies, holidays, expressions of sympathy, and almost every other occasion. Elegant roses, fresh flower bouquets, blooming and green plants, and fruit baskets are some of the items that we deliver around the corner and around the globe to help express the thoughts and feelings of over one-million customers. Each gift is professionally designed and delivered to ensure the highest level of quality and service. A personal enclosure card with your message is included at no additional charge.
For your shopping convenience, a wide variety of popular items may be viewed online. Each of these beautiful gifts is individually designed with the freshest flowers available, and most are offered in a variety of sizes and prices to meet differing budgets. Of course, while the items shown are representative of overall style, color scheme, and value, specific flowers and containers may vary in some cases due to design interpretation and availability or to meet our quality standards.
Back To TopSatisfaction GuaranteeIf you are not completely satisfied with the quality of one of our products, please contact us immediately by electronic mail or phone, and we will gladly provide a replacement. Any service charges, handling charges, delivery charges or shipping costs are not refundable. Unfortunately, we are unable to provide refunds on any merchandise that is not returned or after its intended use or consumption. Any problem must be reported upon delivery. Duplicated orders, orders accidentally placed, orders where delivery was attempted and/or orders cancelled before their scheduled delivery date may be refunded for the product price with a 30% cancelation fee applied.We have over one-million customers worldwide and every one of them is as important to us as family.
If you have a concern please contact us:
The Berry family has been in the retail florist business since 1946 and are proud members of the Better Business Bureau. We subscribe to the Better Business Bureau’s ethical codes of business conduct and make every reasonable effort to satisfy our valued customers.
With over a million customers sometimes we make mistakes and we want to correct those mistakes. In those rare instances when we drop the ball, please let us know. Your satisfaction is our top concern.
Delivery Date Changes
IMPORTANT: In cases when weather, local conditions, extreme traffic issues, inaccessibility of the location, necessity to special order, orders that for whatever reason can not be delivered on the date requested we will attempt to notify the sender. However, unless we are specifically instructed otherwise we will reschedule them for the next available delivery date. In all cases, when this becomes necessary, we will provide a FREE UPGRADE to the the purchase. Also a note of apology for the delay will also be included with the item.
A Few Remote Areas Have Flexible Deliver-ability
Some of the areas that we deliver to may have fluctuations in ability to deliver. This can be caused by a variety of issues that include, but are not limited to road construction that changes or prevents delivery, seasonal access such as ferry boat service, changes in the availability of FedEx routes and florist delivered routes. When we become aware of these issues we seek alternate means of delivery that may involve the necessity of delaying the delivery, or changes in the products. In all of these cases, we always provide a free upgrade and a note of apology. Unfortunately, we are not always aware of these extenuating circumstances in as prompt a manner as we would prefer. We do not always know that a delivery can not be made until after several attempts have been made.
Information We Collect
If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.
When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.
Our Use and Disclosure of Your Information
When opening an account or making a purchase, you have an opportunity to opt-in or opt-out of receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information that we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line "no emails" or reply to our email with the subject line "no emails".
We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will not include any personal identifying information.
We may share your information with any other reputable vendors for the purpose of sending out special offers via email and/ or in connection with goods or services.
We cannot ensure that all of your private communications and other personal identifying information will never be disclosed in ways other than described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.
All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.
All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.
If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.
Changes to Privacy Statement; Consent
We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.
Questions and Comments
We at welcome your questions and comments about this Privacy Statement.
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