Featured Not resolved
1.0
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
0 comments

Ordered flowers on 10-9 for my sisters' wedding anniversary. Flowers were to be delivered on 10-12. I ordered an arrangement of fall flowers in a glass vase with a MYLAR balloon along with a card.

First of all the delivery person called my sister and told her she was afraid of heights and would not bring the flowers up the mountain where she lives. ( i understand that I guess, but hire the right people based on delivery area) My sister had to travel 10 miles into town to pick up her flowers. The delivery person stated there was a fire going on in the area, that was her excuse. When in fact the fires were two weeks previous. I would NEVER expect anyone to deliver Flowers in a raging fire!!! WTH??

There was not any glass vase, no MYLAR balloon no card. Just a few dead flowers in a cardboard vase. see photo.

I called customer service on the 11th of Oct (after I realized from my sister she did not get everything i ordered) I was on hold forever, transferred, hung on on, you name it. I also emailed them twice with no response. Finally someone called me back and stated that I waited too long to complain. They wanted the flowers back!! OMG then it became even better. They were sooo snotty - At that point I became very upset and asked to be reimbursed for the delivery - the vase - the balloon etc. They stated they would not refund the delivery fee because there was a fire in the delivery area. (they are taking the word of the delivery person who told my sister she was only afraid of heights) As of this time - 11-3-15 still no refund.

These people are crooks. I tried nicely to deal with them and they were rude and refused to even believe me that my sister did not get the items I ordered. After a few days they keep calling my number laughing and hanging up on me. I know its them as I can see their customer service number come up each time. Anyone who does business with them is crazy - go to the grocery store and buy your own flowers complete with vase & balloon. Deliver them yourself. It would be cheaper then this unprofessional company. I will NEVER do business with this company again. Nor will my friends or family.

This person wrote the review because of poor customer service at Wesley Berry Flowers and attached a photo. Reviewer claimed that he or she wants Wesley Berry Flowers to read this review and look into the issue (if any).

The most disappointing in user's experience was took money without delivering product and awful customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Wesley Berry Flowers and wesley berry flowers customer care for you to read. This information may help you with your purchase decision.

Had an Experience with Wesley Berry Flowers?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Wesley Berry Flowers - Disappointed Wesley Berry Flowers "Placed an order for the Birthday Choice Bouquet today and added 3 mylar balloons. The order arrived on time to my office where they were delivered to a co-worker however..." Read more Wesley Berry Flowers - Flowers Review from Gadsden, Alabama Wesley Berry Flowers "I am posting as a florist that received an order from your establishment. You sent us an order for a total of $49.97 when in fact you charged the customer..." Read more Wesley Berry Flowers Make Me Blush Bouquet Review from Lexington Park, Maryland Wesley Berry Flowers "So I am the latest victim to this peice of *** company. First while placing my order the total amount due was 41 dollars and some change. I then entered..." Read more Wesley Berry Flowers - Flowers Review from Haltom City, Texas Wesley Berry Flowers "Placed an order for sympathy flowers. The image in the right is what I ordered. The image on the left is what was delivered. Tried to contact them and no..." Read more Lazada Malaysia - Please solve this or should i get legal advise from lawyer? Lazada Malaysia "Order no. 335567535 placed on 10/sept/2017. Received confirmation email. Without any noticed 9days after got email from lazada on 19/sept/2017. Then i make an online chat with customer service on..." Read more Spates The Florist And Garden Center - Spates the Florist - DO NOT order online. Spates The Florist And Garden Center "I am very displeased with Spates the Florist and Garden Center. I intend not to purchase from this business again. A note of disclosure before I detail the problem I..." Read more Tbdress - Dishonest Company Tbdress "We bought a dress for my daughter a week ago and it did not fit. We contacted customer service and the agents name was Hugh. He told us they could..." Read more Maaco - *** paint job Maaco "On 8/21/17 I took my car to get repainted and well it had runs in the paint and I had overspray all over the interior of my car white footprints..." Read more