Wesley Berry Flowers - Not Recommending this company~
I called and ordered 82 Red Roses for same day delivery.I got confirmation from the Company.
My card was charged over $500 for the Roses and the only thing that showed up was a $39.99 bouquet of flowers. They ruined our surprise. The 1st three times I called to complain, I was put on hold for more than 10 minutes then the line music went silent. So I hung up.
The 4th time I called, the order clerk forwarded my call to their customer service line. "Please call back between 09:00AM and 4:00 PM EST. I live in Japan. I called back at 09:00 AM and got an operator who did the hold thing again.
So I tried again and was successful in having about 3/4th of the order refunded. Even though they had messed up the entire order!
I still ended up paying over $60.00 for the junk they sent.
More Review Details
|Product or Service Quality|
|Style and Design|
|Exchange, Refund and Cancellation Policy|
|Advertised vs Delivered|
|Diversity of Products or Services|
|Discounts and Special Offers|
What I liked
What I disliked
- Order was not what i ordered
- When i contacted them they blew me off
- Put on hold forever
- Got disconnected several times
- Worst service ever
- Reason of review:
- Not what I ordered and no refund was offered!
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Review category
- Flowers / Florist
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