Wesley Berry Flowers Reviews

Show reviews that mention
flowers order service customer service delivery customer ordered flowers credit money phone
Filter review
Most helpful review
New Reviewer

Sympathy flowers

5 sent me to some type of the survey that I'm totally not interested in

User's recommendation: Don't do that give them an option to go there on their own.

View full review
ID
#2204701 Review #2204701 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer

Wrong floral arrangement sent

I also received a floral arrangement from my husband from Wesley Berry flowers. It was delivered to my office. When I brought it home my husband said "that is not what I ordered."
View full review
ID
#1464884 Review #1464884 is a subjective opinion of poster.
Product
Wesley Berry Flowers Arrangement
Reason of review
Not as described/ advertised
Loss
$75
Preferred solution
Full refund

Do Not Do Business with this SCAM Company!

Wesley Berry Flowers - Do Not Do Business with this SCAM Company!
Wesley Berry Flowers - Do Not Do Business with this SCAM Company!
These {{REDACTED}} just sent three emails stating - order Father's Day flowers for my Dad. It's November, Thanksgiving week!!! He passed away the week prior to Father's Day in 2016. What kind of sick jerks own this freak company anyways? They say they are in the town where you want to send flowers or gifts yet they are not! Your recipient never gets the gift. Why haven't they been shut down?! Look at all the BAD reviews!
View full review
ID
#1135143 Review #1135143 is a subjective opinion of poster.
Reason of review
Bad quality

Misrepresented Dead Flower Arrangement

Sent Dead and a totally different flower arrangement to my family members funeral saying they substitute arrangement parts when necessary. In one year of me not giving up on calling and emaiping them they later sent me an email offering a discount for another order with them.
View full review
ID
#1115268 Review #1115268 is a subjective opinion of poster.
Product
Wesley Berry Flowers Arrangement
Reason of review
Not as described/ advertised

Credit card charged in error

My card was charged for flowers l never ordered. I noticed it on my statement after the 90 day cutoff. Wes Berry billed my card in error. Also the person who ordered it got a $70 bouquet free. Nice one!
View full review
ID
#1049339 Review #1049339 is a subjective opinion of poster.
Service
Wesley Berry Flowers Delivery Service
Reason of review
Order processing issue

Undelivered order and horribly rude CS.

I'm so dissatisfied with this business. They made no attempt do deliver the flowers I ordered, now it's been more than one year. I called and, of course, got the model representative from a foreign country, that could only pronouns a few words in English. I demanded they refund my credit card. They said they would, but they didn't and I could not get an answer after that. So. I emailed them and received an asinine response. It said, please do not complain about this company or we will not work with you. Now I'm certain they never intended to. So, first thing Tuesday morning, I will charge them with fraud. This is especially frustrating because a close friend was in the hospital and didn't get the flowers I ordered, I see one web note they had closed their doors, but it appears they may have registered again and reopened fresh. Either way, they owe me $59.75, which in itself was the first problem. The order I made started around 35 dollars, at which time they got my credit card number and then stated that $59.75 had been taken from my account. Freaking rude losers. BBB and a media team will help get my money back. Wth that, I will close by saying, please, don't throw your money away to this company.
View full review
1 comment
#1304313

Simply contact your credit card company and request a credit. In circumstances such as this, they will do so.

ID
#1019863 Review #1019863 is a subjective opinion of poster.
Location
Detroit, Michigan
Service
Wesley Berry Flowers Delivery Service
Reason of review
Poor customer service
Loss
$5975
Preferred solution
Let the company propose a solution

Wesley Berry Flowers - Bouquet Review

Ordered Flowers for delivery. Did not arrive for day ordered. Compensation was free upgrade bouquet with balloon. Delivered, bouquet was less in quality than what was ordered. No balloon. Called to complain. Met with attitute. Asked for a supervisor and was hung up on. Sent complaint via website. No response. Saw my bill, it was in American funds which is not listed on the website. Called again 3 days after my email and was told there was no record of a complaint and too many days had passed to discuss any refunds. Spoke with a supervisor (or just another person) who offered me a 20$ Promo code for my next order. I managed to negotiate to a 50$ promo code, but I do t really want to use it... because 50$ worth of garbage is still buying garbage.
View full review
1 comment
#1283863

My experience was almost exactly the same! Now their number says disconnected, their facebook page says unavailable as well as their twitter.

The customer service email comes back as undeliverable. They are dishonest and a cheat. If they havent closed down yet I'd be surprised.

Read all these accolades about the owner. If he's so great, he needs to deal with all these issues directly and fix them!

ID
#1000721 Review #1000721 is a subjective opinion of poster.
Product
Wesley Berry Flowers Bouquet
Reason of review
Not as described/ advertised

Do not use this company

This "company" will 100% scam you and steal from you if you use them. IF your flowers actually do get delivered I guarantee they will not be the flowers you ordered. Customer service is a joke. If you attempt to call customer service they will give you a bull *** store credit that you'll never be able to or want to use again or they will hang up on you. If you ask to speak with a supervisor they will put you on hold and never pick up the phone again. This company takes advantage of people and it's not right that they are still in business.
View full review
ID
#959614 Review #959614 is a subjective opinion of poster.
Service
Wesley Berry Flowers Delivery Service
Reason of review
All of the above
Loss
$60
Preferred solution
Full refund

Everyone out there--- fight ! GET YOUR MONEY BACK!!

We have all had the same experience! I got my money back! I contacted the BBB in their city in Michigan and, when they fluffed me off with a stock answer I insisted some one at the BBB personally explain the AAA rating system when, by their own count, the number of unresolved complaints was in the thousands . The woman there had a difficult time doing so. I forwarded her reply to the names of the Wesley Berry company officers ( all of them) ...they are listed on the company website. I posted a complaint on their Facebook page ( they took it down soon after). I complained on this website and sent a copy to the company officers. I requested a refund from my credit card provider claiming I did not receive my goods and services and sent a copy of that complaint to the officers of the company . I received my full refund two days later. You just fight...fight to get your money back. Don't let them get away with it! Good luck! And P.S......always use a credit card ( not debit card) for online orders!
View full review
ID
#949439 Review #949439 is a subjective opinion of poster.
Location
Staines-Upon-Thames, Surrey
Pros
  • Pricing
Cons
  • Fact that you are a dishonest company
  • Failure to deliver on date requested
  • Totally ridiculous
Reason of review
All of the above
Loss
$165
Preferred solution
Refund the money of every single person complaining on this website. And then close your business down completely and get some honest work!

Appalling bait-and-switch with horrible symbolism

Wesley Berry Flowers - Appalling bait-and-switch with horrible symbolism
I ordered the "Bursting Blushes" bouquet, with the "exquisite upgrade" for mother's day this year. The photo showed a dozen or so red roses with five or six large stargazer lilies. I also added a mylar balloon. When my mother sent me a thank you note for the bouquet, she took a photo of what was delivered. I was mortified. It was mostly white carnations (which on mother's day signifies that your mother has passed away! EGAD!!!) with about six small roses. No lilies at all. The "mylar balloon" was about three inches wide and on a stick. A pathetic flower arrangement for my $133. I know my mother's feelings were hurt and it probably ruined her day to get white carnations. I tried to contact the company, but their email bounces and their website server times out. Perhaps they have gone out of business. Good riddance, except that I'll never get compensated for this. Infuriating.
View full review
ID
#939734 Review #939734 is a subjective opinion of poster.
Location
Suwanee, Georgia
Product
Wesley Berry Flowers Bursting Blushes Bouquet
Reason of review
Bad quality

Ripped Off

I ordered flowers online for Mother's Day in 2015 from Flower Delivery Express, Wesley Berry Flowers, 2985 Haggerty, Commerce Charter Township, MI 48390. After completing the payment information and verifying the amounts, I submitted my order. The invoice generated had a surprise. I was charged a $50 fee to be credited toward my next order. I was not happy. I called the customer service number and reached someone in India. He said that they were not authorized to give refunds and there was no point in my writing to anyone or talking to a supervisor. I did report this to my local FBI office and to my local police department. I also reported this to the FBI office and police department that serve Commerce Charter Township, Michigan (a suburb of Detroit). I have not received my money back and have received no help from either the FBI or the police. I'm sure the recovery of $50 is something they don't have time for. So beware. In the meantime, I keep receiving emails from Flower Delivery Service reminding me that I still have a "credit" of now $51.24. I only look ***.
View full review
1 comment
#1236546

That is astounding! Astounding!

The only word for it is theft! Can't your credit card provider do something !

ID
#915789 Review #915789 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Wesley Berry Flowers Delivery Service
Cons
  • Would not cancel order or issue partial refund
Reason of review
Pricing issue
Loss
$50
Preferred solution
Full refund

CLOSED

Photo by John Sobczak In the early 1990s, Wesley Berry Flowers saw a growth opportunity not in storefronts but in e-commerce.The 70-year-old Wesley Berry Flowers florist chain is shutting down local company-owned stores. It's unclear whether FlowerDeliveryExpress.com, the national, online floral business that put Wesley Berry on Inc. magazine's 2014 list of the 5,000 fastest-growing companies in the country, is still operating. Attempts to order flowers through FlowerDeliveryExpress.com led to an automated message and voicemail box, and messages left were not returned last week. The company's owner, Wesley Berry II, did not respond to requests for comment. The Commerce Township-based florist was operating four brick-and-mortar stores in the region: two in Detroit and one each in Commerce Township and West Bloomfield Township. As of Friday, only its downtown Detroit store in the Penobscot Building and its West Bloomfield store at Orchard Lake and West Maple roads remained open, fulfilling advance orders that had been placed, said Jerry Baker, manager of the downtown Detroit store. Its original store, which opened in 1946 on Schoolcraft Avenue near Greenfield Road on Detroit's west side, and its Commerce Township location on Haggerty Road north of Pontiac Trail had been shuttered. Baker said he has orders placed at the downtown Detroit store for events taking place the next three weekends. As it winds down, the store also continues to fill small walk-in orders. Wesley Berry's corporate leadership informed him it was closing some of its stores last week, without giving any reason for the closure, he said. "It was a surprise; I didn't see it coming." The company took all of its equipment from the Penobscot Building shop, including computers and a fax machine, last week, Baker said, and it disconnected the phone line for the store. Signs on the Detroit store's windows let customers know the shop is operating on a cash-only basis now. The lone Wesley Berry franchised store left, in Canton Township, was still operating last week. Its owner declined any comment. Under the Wesley Berry Flowers name, the combined brick-and-mortar and online businesses ranked No. 1,755 on Inc.'s 2014 list of the 5,000 fastest-growing companies in the U.S., with $40.2 million in reported revenue for 2013, up from $11.9 million in 2010. Wesley Berry Florist Inc. sold its first franchise about 30 years ago. It went on to establish 30 franchises across five states before selling most of them in the 1990s and launching an e-commerce business in 1994. As of June 2015, Wesley Berry Flowers' Michigan operations and online business employed 100 people in Michigan and 50 at a call center in the Philippines, owner and CEO Wesley Berry II told Crain's at the time. At that point, he said the companies were dealing with 5,000 to 6,000 customers each day, either placing orders or receiving flowers through the company from online orders. Several hundred of those orders came from other countries, Berry said, noting his companies work closely with 1-800-Flowers.com Inc. and Florists' Transworld Delivery through FTD.com. Amid it all, consumer complaints about the service and products delivered by FlowerDeliveryExpress.com and Wesley Berry ramped up online. In May, the Better Business Bureau/Detroit and Eastern Michigan said on its website that it had revoked its accreditation due to Wesley Berry's failure to, among other things, promptly respond to all complaints forwarded to the agency and to make a good-faith effort to resolve disputes. Berry told Crain's last year that his company makes every effort to follow up on issues and doesn't have any greater failure rate on orders than its major competitors. FDE's growing footprint — with deliveries in 152 countries — put it into conflict and court with online florist giant Teleflora LLC, as Crain's reported last year. FDE had been a member of the Teleflora network going back to the 1950s and used its services for order fulfillment and credit card processing. But the two began sparring over issues stemming from a large number of refunds to credit card transactions. Teleflora cut Wesley Berry from its floral network in April 2015, and lawsuits filed by each side ensued. After Wesley Berry was dropped from the Teleflora network, it filed suit in Wayne County Circuit Court alleging that Teleflora didn't make promised technology upgrades in its point-of-sale and e-commerce systems which would have helped reduce order fulfillment issues. As a result, the lawsuit said, Wesley Berry had to design and implement its own technology "at great expense." The lawsuit also alleged Teleflora didn't communicate chargeback issues in a timely manner to allow Wesley Berry to respond to them and that the high rate of refunds was "a direct result of Teleflora's failure to enforce its delivery requirements." Wesley Berry dropped that lawsuit after Teleflora filed two lawsuits in California in favor of bringing counterclaims in those cases. The remaining federal case in California in which Teleflora accused Wesley Berry of false advertising, trademark infringement and unfair competition, through, among other things, its alleged continued use of the Teleflora and Make Someone Smile trademarks, was dismissed Aug. 4 after a joint motion from the two companies. Teleflora had sought damages in excess of $20 million in the case. Teleflora's charges were dismissed with prejudice, meaning it cannot reintroduce those claims. Wesley Berry's counterclaims, however, were dismissed without prejudice, with the understanding they will be reasserted in an ongoing state case between the two companies. In the state case, Teleflora is claiming breach of contract and seeking about $2 million from Wesley Berry. A January court date is set in the case. The Clark Hill PLC attorney representing Wesley Berry in both cases did not return calls seeking comment. Teleflora's attorneys declined to comment. "My read is there was an agreement between these parties regarding the use of (Teleflora's) marks, and ultimately this dispute would land on breach of contract principles," said Rudy Telscher, partner and head of litigation in the St. Louis office of Troy-based Harness, Dickey & Pierce PLC. Teleflora voluntarily dismissed its claims in the federal case in favor of the state case, which would indicate it believes its best claims are in the state case, he said. RELATED LINKSCourt fight creates a thorn for Wesley Berry FlowersMICHIGAN MORNING NEWSLETTER Get a roundup of important news that happens each day. email addressSUBMIT
View full review
1 comment
#1205694

About time they went out of business. They give local florists only 50-60% of what the customer paid. Terrible business overall and very disorganized it seems.

ID
#908226 Review #908226 is a subjective opinion of poster.
Location
Milford, Michigan
Reason of review
Bad quality

Flowers sent by my sister and family not what they were supposed to be!

I am writing to let you know my niece, Lynn Jackman, has a very legitimate claim. The planter that was sent was very small, definitely not an "upgraded" planter. It was pretty but NOT what she wanted, nothing close! I can't believe she had to pay that much for an upgrade, didn't even get it, and no one will talk to her about it. This is just not right. If this is the way you treat your customers I certainly will not recommend your shop to anyone! I guess you don't know the meaning of "upgrade" or "funeral arrangement" or "customer service". I was so distraught at the time I didn't even register what had happened until my niece sent a copy of her letter to me. The flowers were meant for me for my husband's funeral. This doesn't speak well at all of your service!!
View full review
ID
#904700 Review #904700 is a subjective opinion of poster.
Location
Bloomington, Indiana
Product
Wesley Berry Flowers Givens Plant Basket Arrangement
Reason of review
Not as described/ advertised
Preferred solution
Full refund

BEWARE!

Wesleyberry flowers is now www.flowerdeliveryexpress.com/ as well. they try to hide and look like a flowist in your area code. Be weary of any florist who doesn't have a physical street address as these order gatheres will always be decietful. Keep in mind if you order $100 worth of flowers from an order gatherer 20-30% of that never makes it to the florist. This then makes local florists look bad because it is their name on the card not these mystery gatherers. If something doesn't feel right don't hesitate to call. Even if you are sending out of state, your local florist will be able to send it for you or point you to a local florist in the area you want to send it to. A concerned florist
View full review
ID
#903045 Review #903045 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Oust wesley for scammers

Never Delivered and No Refund and No Customer Service

I ordered flowers for my mom back in 2013. She never got them and we tried to contact the company to no avail. We even contacted our bank and they tried to get our money back as well to no avail. Today I opened up an old One Note folder and there it was, the receipt. My family never really got over that and never forgot it. Do not use this company unless you want to lose money. We lost $53.47 of our hard earned money. Still angry after all this time that people can take advantage of others.
View full review
ID
#900182 Review #900182 is a subjective opinion of poster.
Location
Warrensburg, Missouri
Service
Wesley Berry Flowers Delivery Service
Reason of review
Problem with delivery
Loss
$53
Preferred solution
Deliver product or service ordered

VERY DISAPPOINTED when ordering 25th Anniversary Arrangement

VERY DISAPPOINTED - On Aug 9, I looked on line for a local florist and according to what I saw, they were local so I ordered an arrangement for our son's 25th Wedding Anniversary. It was our 50th and their 25th year so you can see how important these flowers were. I was told that the arrangement would be in the $40 range but with all the added costs it went up to almost $70. That was my first disappointment. Then yesterday, the anniversary, I received a call from a number that didn't show up at about 4:30 in the afternoon. They told me they had been unable to deliver the flowers but would try to get them out today. I told them how very disappointed I was and told them the next day was a little late for an anniversary arrangement - the day after the event. Of course by the time they called, it was to late to get something from somewhere else to get there in time. Needless to say when they sent me a customer service message last night I told them what I thought of them. Also, I will never use this service again and from now on will use the phone like I should have. VERY DISAPPOINTED. They did offer a refund but that was it. This company should NOT be in business.
View full review
ID
#898578 Review #898578 is a subjective opinion of poster.
Location
Des Moines, Iowa
Service
Wesley Berry Flowers Delivery Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article