I am in the middle of an experience right now with FDE/Wesley Berry Flowers that EXACTLY mimics the one above. We are currently on day 18 of the situation with no resolution in site.
I also received 3+ separate emails stating the Order has been "received" by the florist in her town, that Order had been "created" and then that the Order was "en route OR already delivered..." pretty ironic that I was also told that it was a system error and the Order was never processed- despite receiving emails that were suppose to serve as CONFIRMATION that the Order was moving forward.
Day 18 and I am picking up the phone once again (after 4-5 emails it's clear it can't be solved this way- they simply send generic responses/emails and/or completely overlook anything I have said or asked- it's comical.
Can't believe I'm going to say this as I'm the type who often laughs these types of accusations away- btu based on my research I am concluding that something here is intentional. The similarities in the above posters situation, my situation & countless others I have read this week are in such abundance that there's no way a legitimate Co. would not have fixed a "system error" causing them so many serious issues- not to mention I have followed this same story across the country. Hard to believe this "error" is affecting every small & large town across the US for the past 1-2 years BUT FDE has done nothing about it..? Unfortunately, I don't believe that for a second.
I don't care for writing reviews much less a BAD review... come on FDE! My issue could have been resolved in one email and I would not have looked into how far reaching this issue is. Now I will be hitting every website/board/forum I can to steer customers away from racket called FDE/Wesley Berry Flowers.
Reason of review: Order never created/delivered despite "CONF" emails, lack of Cust Service, REFUND promised but "time to post" days go from 2-3..to 3-5.. to 5-7. My guess is I will be told 7-10days @end of the week.
Monetary Loss: $250.
Preferred solution: Deliver product or service ordered.
I didn't like:
Thiefs, Non existent customer service, No resolution, No apology, Worst experience with any company as a customer.