Lehi, Utah
1 comment
Not resolved

I placed an order this morning for 11 red roses and one white rose boquet to be delivered to my mom.I was very specific about this order and double checked that it would be exactly what I ordered (no supplements), which was confirmed.

I needed this specific arrangement because today is the one year anniversary since my father's passing and that is the boquet he always got for my mom (so obviously important it be the same one). Instead, I received a random assortment of wilty non-roses (really, it looks like a bunch of flowers someone picked on there walk over to my house). Regardless, it wasn't a dozen roses, and nowhere near the same cost of the roses. When I called in to customer service "Lavelle" said he was the "in charge of the whole facility" and said there was nothing he could do about the order.

"Well, i could knock $10 off, but thats it". He then went as far as to laugh at me on the phone about being so frustrated about the situation. He said "yeah, I'm laughing because of how ridiculous you sound". I have never been treated so poorly.

It's an emotional day, dealing with the passing of my father, then to have your company essentially scam me and laugh in my face about it is appalling. At this point, I don't want the flowers that were sent, (they have no meaning to my mom, which is why i had the specific order placed). "Lavelle " said maybe he'd try to get ahold of the florist to come get the and refund our money but probably wouldn't be able to, so I'm not holding my breath.

I am truly disappointed and your company has made a bad day worse.(I have included a picture of what I ordered and what I got)

Review about: Roses.

I didn't like: Horrible experience, Service, Thievery.

Review #786169 is a subjective opinion of a user.

1.0
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Turnaround Time
Customer service
Staff
Diversity of Products or Services
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not as described / $56
Preferred solution Full refund

Had an Experience with Wesley Berry Flowers?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1111075
The exact same thing happened to me today. My mom ordered roses for me and I got the similar arrangement to yours. Ridiculous. Scam.

You May Also Like

"Company: Wesley Berry FlowersI received 6 white tulips from my boyfriend today, Monday, 2-13-12 (were supposed to arrive on Valentines day, tomorrow) ... AND were SUPPOSED TO BE RED..." Read more
"I reported this to Wesley Berry Floweres just now: My mother sent me pictures of the flowers that were delivered to her in Rio Rico. I am horrified! Why would..." Read more
"I ordered an arrangement from this company's website site on Friday, 12/28, for a funeral which I attended on 12/30. I was dismayed and embarrassed, however, by the flowers..." Read more
"I ORDERED A CROSS FUNERAL SPRAY WAS SUPPOSE TO BE RED ROSES TRIMMED IN WHITE CARNATIONS,WITH A SMALL SPRAY OF ORCHIDS IN THE CENTER OF THE CROSS,WITH A WHITE RIBBON..." Read more
"J Dog Enterprises uses the abused to make money on the internet. They are part of a website called Dating Psychos, which allows hurt people to anonymously post anything about..." Read more
"We are Providers of all types of BG and SBLC with the best workable procedures. Our BG/SBLC ranges from MT799, MT760,(Both two way confirmation), MT103/23, MT103 (Both can be one..." Read more
"I went to the store located in The Post Oak Mall in Collage Station TX on March 27,17 at 7:30 went to to get checked out Boone was around so..." Read more
"Jeff Light arrested In California Child-Trafficking Sting . Jeff Light - Editor at The San Diego Union-Tribune arrested In California Child-Trafficking Sting . Hundreds of people were arrested and dozens..." Read more