Appleton, Wisconsin
1 comment
Not resolved
2.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website

Here is what we ordered, here is what we got...NO vase, clearly not the same.Tried to contact the company numerous ways, no responses.

We tried to email, go through their insurance, etc.

We have followed all their documents and requests. I don't know where else to turn in this case.

If you see, there are not even the same amount of flowers AND my photo was take immediately after the delivery.

My flowers were delivered in a box, no vase, and they were damaged.The flowers aren't even the same choices, I can see some variations but this is a lot of difference and for more than 60.00?

Review about: Wesley Berry Flowers The Irresistible Bouquet.

Reason of review: Bad quality.

Monetary Loss: $63.

Preferred solution: Full refund.

I liked: Initially finding their website, Website.

I didn't like: Dead roses poor cust serv, No resolution, Customer service.

Had an Experience with Wesley Berry Flowers?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Chelsea, Alabama, United States #1198757

Wesley Berry is a sending only call center and not a real florist.They have a hub in Commerce City, Michigan.

They are also the worst of the call centers out there, and there are many. The photo you show is off of one of three other call centers, the most popular ones. Either FTD, Teleflora or 1800flowers. (Flowers are also wired out using those three company's wire services.) The problem withe these call centers is that all they send the florist is the cost you paid for the bouquet, normally.

WB has a habit of sending out orders for a total of $30.00 with no delivery added. Most of us who own or work in a real flower shop won't accept orders from these call centers because of that. What they also won't tell their customers is that most of those flower photos are misleading. They bouquet looks large where in fact it will be in a vase about 61/2 inches tall.

While I can understand your anger and disappointment, the florist who received your order and decided to keep it, sent what they could for the money they received. WB puts this statement on every order they send out: "FILL TO VALUE!! SIMILAR IS OKAY!!!!!!!!" Newer shop owners won't realize that it isn't okay, but they send out what they can so that you get something for the money they received. Real florists cannot produce the exact same arrangement for the little amount of money they get from WB.

They'd be out of business fast.

Best advice I can offer is to scroll down the...

We don't have the money to advertise on every website out there, on Facebook or funeral home websites.These call centers advertise everywhere including local yellow pages.

Show more

You May Also Like

Wesley Berry Flowers - MAJOR RIP-OFF!!! COMPANY WON'T RESPOND TO E-MAILS!!! Wesley Berry Flowers "I want to start off by saying that I don't normally complain about things but in this case, I feel it is necessary, as my mother was upset about this...." Read more Wesley Berry Flowers - Disappointed Wesley Berry Flowers "Placed an order for the Birthday Choice Bouquet today and added 3 mylar balloons. The order arrived on time to my office where they were delivered to a co-worker however..." Read more Wesley Berry Flowers The Perfect Cheer Arrangement Review from Lakeville, Minnesota Wesley Berry Flowers "This company is a scam! I was completely mortified. The person I sent the flowers to told me they looked very unprofessionally arranged and they were jammed in a small..." Read more Wesley Berry Flowers - Overpriced and not what is ordered Wesley Berry Flowers "I sent my daughter in law flowers twice once for Mothers Day and they weren't even close to what I ordered. Second time only because I had a so called..." Read more Gardenwinds - Don't buy the rip lock 350 replacement gazebo canopy Gardenwinds "Rip lock 350 THE WORST! Don't buy this! I bought a 10x12 replacement canopy with the rip lock 350 and within the first month of having it on it ripped..." Read more American Homes 4 Rent - Rental nightmare! American Homes 4 Rent "We have dealt with roaches immediately after moving into the house, they also sent out a crappy contractor to repair some plumbing, flooded our house, then proceeded to tell us..." Read more Terminix tried to trick me into canceling my policy and voiding my warranty coverage, when I refused they canceled my policy anyway. Terminix "Terminix tried to trick me into canceling my policy and voiding my warranty coverage, when I refused they canceled my policy anyway. My house has been covered by the Terminix..." Read more Brent Guild SCAM IGALEN VICTORIA Igalen Victoria "BRENT GUILD SCAM IGALEN. STAY AWAY FROM THIS MAN & IF YOU EVER GET A CALL OR MEET THIS PERSON, CALL THE POLICE RIGHT AWAY! TOTAL SCAM ARTIST CURRENTLY BEING..." Read more