Wesley Berry Flowers - Terrible customer service

I placed an order for an "Admiring Elegance bouquet" with a premium upgrade.The bouquet that was delivered is completely different (picture added).

I called customer service and the lady promised to send the right order which never happened.

I called again and was transferred many times and put on hold.This is the worst service I have ever had despite the fact that I am a returning customer for over 3 years.

I made 3 calls, spent hours on the phone with customer service, had to repeat my name every time and the outcome was clearly unsatisfactory

This review is a subjective opinion of a user.
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More Review Details

Customer service
Value for money
Diversity of Products or Services
Advertised vs Delivered
Discounts and Special Offers
Turnaround Time
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Customer service
    • Boquet bore no relationship to that ordered
    • Did not deliver what i ordered

Reason of review:
Problem with delivery
Preferred solution:
Deliver product or service ordered
Monetary loss:
Product or service
Admiring Elegance
Review category
Flowers / Florist
review #836530

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Apr 26 #1150205 Crown Point, Indiana

I am a local florist and I want everyone to know you are being ripped off. CALL your LOCAL florist - they will be honest and charge only what is necessary. We receive online orders from these places and they only give the filling florist $39.99 of the $80.00 they charge you!!! CALL YOUR LOCAL FLORIST !!!

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