Wesley Berry Flowers - They took my money

I ordered flowers for my mother the flowers I thought I was buying was for $39.99 at the plus a 19.99 delivery fee and fast shipping and handling and a card and balloon long story short at the end of my transaction . I end up paying $107.11 on my receipt is stated my flowers were $74.99 stop process my order because the flowers were so beautiful however when my mother received the flowers he sent me a picture of them the flowers were way different than the flowers that I originally picked so I tried to reach out to customer service they kept trying to sell me flowers contacted customer service again to file a complaint kept getting hung up on no one would answer my question so I called the flower shop that actually delivered the flowers and will advise the lady was nice enough to even send me a picture of the order that was called in basically they called in a $40 order the FLORIST advised me that she had to take the delivery fee out of the $40 not to mention I was charged $100.00 for delivery fee on their website I'm contacting my bank as well those people should be put out of business

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Price Affordability
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Everythi
    • Hidden fees
    • Lack of quality
    • Awful customer service
    • Never picked up the phone

Reason of review:
ripped off
Preferred solution:
Full refund
Monetary loss:
Product or service
Wesley Berry Flowers Deluxe White Birthday Wishes Bouquet
Review category
Flowers / Florist
review #735979

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Nov 20, 2015 #1066882

Same thing happened to me! I ordered an "upgraded elite" arrangement as a gift and paid $121.00. The arrangement arrived and my sister sent me a photo... I said I Did Not Order that for you!!! I contacted the the local flower shop who received the order and was advised they only received $31.99 to fulfill the order!!! This SCAM company....Wesley Berry Flowers pocketed the balance of my $$$$. I tried several times to call and speak to someone, but was put on hold and then disconnected!!!!!Thank god for PayPal....a complaint was filed and I received my full refund within 10 days...and my sister enjoyed her free flowers as well! .......

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