Monroe, Louisiana
8 comments
Not resolved

I ordered on line flowers for my daughter for Valentine's Day but requested delivery on 2/13 -- thinking would avoid the rush.The flowers were delivered on 2/10 and the roses were frozen and brown on the edges.

She called phone # with package and they said they couldn't do anything since it was late on Friday. I sent an email to customer service complaining of the service. I received a tracking # for another delivery. They delivered "trash" on second attempt -- looks like weeds along the road somewhere.

I sent customer service another email and included a picture of 2nd delivery and requested my money be returned to my credit card.

I plan to followup with my credit card company with complaint as well.Wish I had seen this website prior to ordering!

Review about: Flowers Delivery.

Review #296900 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

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Ssimon
#819971
Wish I had read reviews before ordering for a graduation celebration. Flowers were scheduled for delivery yesterday...STILL NOT DELIVERED and customer service has not responded to any messages I have left by phone or email. My credit card was charged but I have filed a dispute...I just really wanted the order delivered for this special occassion, so disappointed.
REPOSTING
#462970
To get to wes, you must, (in masses everyone, employee and customer) file complaints with teleflora and ftd. he is a vip with these companies and they take good care of him. However, they were slammed with complaints they would do something. And that is the only thing that would scare the sh#t out of him.  

If you really care and want to change things do this.... 
1. contact about their VIP member, Teleflora 800.421.2815 or email us at salesadmin@teleflora.com
2. Contact about their VIP member FTD 1-800-788-9000 or email us at ftdmemberservices@ftdi.com  
3. Tell pissed consumer not to take money to delete these postings, these effect his business and save customers.
Angie
#462564
:( I placed my order online on the 3rd to be delivered on Saturday the 7th... And they were never delivered!!! This is such ***!!! im so pissed!!! these were flowers for my grandmother for Easter!!!!!!!
Billie
#450179
I have not heard back at all from Wesley Berry Flowers although I've left messages and emailed. My credit card company credited back the amount especially since I sent pictures of both attempts.
DoSomethingAboutIT
#430025
To get to wes, you must, (in masses everyone, employee and customer) file complaints with teleflora and ftd. he is a vip with these companies and they take good care of him. However, they were slammed with complaints they would do something. And that is the only thing that would scare the sh#t out of him.
If you really care and want to change things do this....
1. contact about their VIP member, Teleflora 800.421.2815 or email us at salesadmin@teleflora.com
2. Contact about their VIP member FTD 1-800-788-9000 or email us at ftdmemberservices@ftdi.com
3. Tell pissed consumer not to take money to delete these postings, these effect his business and save customers.
ANGERED BY WESLEY BERRY
#429590
Please take a few minutes and file a complaint with the BBB of Michigan. This is a Michigan florist who also operates a call center on the premises. He gets customers by not allowing people answering the phones to let the customer know I'm not located in that city. Some customer reps have gone as far as to say I'm twenty minutes from there...when there is Miami Florida and the customer rep is in Michigan. This company needs to be held accountable for misleading customers on the phone about location and the product being delivered. When you order from Wesley Berry Flowers for holiday delivery amd it's going anywhere besides metro Detroit area you will probably end up with flowers thrown in a box and shipped fed ex from Michigan to the address you requested a flower shop to deliver to. Why does this happen because Wesley Berry Flowers charged you for a deliver they know they are unable to make so by some miracle substation policy they are able to ship flowers in the mail to you and feel it's just fine. Sorry they burned you too...for future flower buyers sake please take a few minutes and file a complaint. Thanks. .....we can change things...
dazzlinblu
#429347
go to www.bbb.org (better business bureau) and submit your complaint - this business has NO business BEING a business! thanks... if y'do :)
Billie
#429236
After posting complaint, I have disputed the charge on my credit card and they have credited back my account. I also provided pictures of flowers received on both attempts to confirm my dissatisfaction with flowers sent.

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