Manufacturer: Wesley Berry Flowers Category: Customer Care Clear all filters (39 of 39 reviews match)
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I just seen other similiar complaints about Wesley Berry Flowers. I wish I would have seen the posts before placing an order. Learned a valuable lesson today, which is shop LOCAL! I called a local florist, which is what I should have done to begin with. That...
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I didn't like
  • Very poor customer service
  • That they never delivered my flowers
#879202
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STAY AWAY!!!What a ripoff!!! They lure you in with discounted offers but hit you with hidden fees that double the price you thought you were paying. They even hit me up for a donation to some tree planting service!!! As if that weren't bad enough, my order never...
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Anonymous

Anonymous WB is what is called a sending only call center and not a real florist. They are one of many out there. All they do is advertise floral arrangements at prices real florists ca...

I ordered flowers online, when I went to the cart to pay there was extra money for delivery and handling that was not specified, I called to cancel and they told me I couldn't but would give me a future discount, told them I wasn't interested, then they wanted to give...
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2.0
I didn't like
  • Never delivered
  • Not refunded
  • Did not deliver what was ordered
#866640
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Wesley Berry Flowers Customer Care Review

#845325
1.0
First of all they did not deliver the order then I talk to 5 different representatives of all of them to the surprise of the word refund then on top of that the manager gives me his attitude overall horrible experience would not recommend anybody to buy from them ever again. severely disappointed. Pending refund not yet secure
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I placed an order with this joke of a florist on May 3rd at 2:21 p.m.and couldn't understand why they all sounded Asian! The order was to arrive on May 6th for my sisters birthday and I called Customer Service and spoke with Molly, at 4:27 (she said "let me call the...
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Anonymous

Anonymous Wesley Berry isn't actually a florist, but a sending only call center. There are many of these order gathering centers out there, none of which do a great job of getting order...

1.0
I didn't like
  • Product not as advertised
  • Rip off
#850082
Reply to reviews
I ordered flowers over the phone on May 9 to be delivered that day.I realized a week later that I never received an e-mail receipt for the flowers. When I called WB on 5/16 they told me my email was invalid. I asked if the flowers had been delivered and she couldn't...
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Anonymous

Anonymous A huge RIP-OFF they stole my money and never received flowers they contacted me 4 hrs after placing the order and says they were undeliverable!Mind you when I placed my order ...

I didn't like
  • No follow up did not deliver
#848900
Reply to reviews
I placed an order in the evening of 5/9 for flowers delivered to my friend on 5/11.One minute later placing the order, I realized that my husband placed an order in that afternoon at a local flower shop and was delivered to my friend already. Thus, I called the...
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Called to order flowers for Mother's Day.But after the price went from 39.99 to 65.00 I told the customer service person to forget the order. I did not want them. He said "ok sir." I returned from out of town to discover that the flowers were sent anyway and my card...
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Anonymous

Anonymous The same happened to me!!! One of their websites has Bbb....it goes to "Wesley Berry"!!!Surely we need to get an attorney, sign a petition and get these *** artists removed f...

Yesterday I placed an order online for flowers for my mom. It was last minute so I clicked the first two ads that popped up on my browser, and Wesley Berry had free delivery advertised and a bouquet I liked with a discount, as well as a 4 hour delivery promo which...
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Anonymous

Brooklyn Purchaser Wesley Berry Flowers - Scammers!Wesley Berry Flowers should be reported to the BBB and not allowed to remain in business. They glad accept your money for services they do not...

3.7
I liked
  • Initial location on web
  • Initially finding on web
  • Store credit given for inconvenience
I didn't like
  • Flowers did not arrived within timeframe advertised
#844174
Reply to reviews
I placed a phone order for a funeral arrangement.When I received reviewed my Credit Card statement online it showed I was double charged for my order. I called Wesley Berry to discuss the error. It took 2 hours and three phone transfers to get the error resolved. A few...
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1.8
I didn't like
  • Worst customer service i have ever received no exaggeration
#841584
Reply to reviews
Ordered flowers (for delivery 10 days in the future) and after being given a price online and after giving payment information a different total appeared with no way to cancel. Called and had one of the worst offshore customer service agents ever who first offered a...
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