I placed an order on Saturday morning (before 10 am) 5/8/10 the order said it would be delivered same day 5/8/10. During the day I get emails from them saying the order is being processed and all kinds of confirmations. At 6:37 pm I received this email from them:
Due to the high volume of deliveries for Mother's Day,
we regret to inform you your order number 00807459 for
delivery to JUDY MAYKA will be delayed until Monday, May 10th, or
Tuesday, May 11th. We will include a letter of apology and an
upgrade to your order.
We are very sorry to have inconvenienced you on this very
Please accept our most sincere apology.
Wesley Berry Flowers
American Floral Delivery
Flower Delivery Express
To which I wrote this back:
This is not okay! I want my money refunded as I would have used a different florist had I known this was the case. The contract between us was for delivery TODAY MAY 8th you are not even trying for TOMORROW May 9th!!!
Refund my money immediately or I will be calling my credit card tomorrow.
I will also report this to the better business bureau as fraudulent practices.
To which I got this response back:
I have submitted your order for refund and you will be emailed once it has been returned to your card.
WESLEY BERRY CUSTOMER SERVICE
two days later the flowers show up (and look awful nothing like the picture -- definetly no upgrade). Fast forward three weeks I still haven't gotten a refund, have had multiple emails promising the refund, been given refund confirmation numbers etc. I called in today to Wesley Berry and the girl who I spoke with informed me there was no record of any of this on their files. They called me to let me know the flowers had been delivered and we were "all set"
ALL SET???? WHAT??? Wait a minute first I never received a phone call, second I cancelled the order so if they decided to deliver them that is not my problem I am still entitled to the refund. I have called my credit card company and done a chargeback which I didn't want to have to do but feel forced now. I have also cancelled my credit card associated with this transaction after reading other scary stories. I am calling the AG on Tuesday as well as the BBB.