I ordered flowers online for same day delivery on Tuesday, April 16, 2013 for $60.89. They were never delivered. I called the company later that day and emailed with no response. Same thing on 4/17/13, a phone call and email were not responded to by anyone at the company.
Today 4/18/13, I just spent over an hour trying to actually get ahold of someone who could help me. Their automated system says "Press 2 for existing orders" and I found out that always leads to an answering machine. So I pressed "1". Each person gave me a new 1-800 or 1-866 number to call.
Here are the numbers I was given:
1-800-937-5397 (via an email from the company the date I ordered the flowers)
248-987-0449 (via the first lady I spoke with regarding the issue on 4/18/13)
1-866-233-2186 (via the third person I spoke to on 4/18/13)
I wonder how many phone numbers this company has to try and cover its tracks. What a scam. That was the first red flag. Each person I reached said they are only an answering service and can't help. I asked to speak to a supervisor and one person actually hung up on me. One lady even lied and said her computer was down but this was after she said she was looking up the order. Another lady right away said, "which flowers did you order" instead of asking for an order number, my name, date ordered, anything. Another red flag right there. The last person I talked to took all my information including my request for a full refund. She said someone would call me back. I highly doubt I will be getting a phone call, but we'll see.
I ordered these flowers to be a blessing to someone hurting from a death and this experience has been like a curse for me. They should be ashamed.
I see how they think this is a perfect scam because most people use a credit card, pay for the flowers, and assume they were sent. So sad.
I think their website should be taken down as well so no more people can fall victim to their crime.
Here are other sites I found with complaints on this company:
http://wesley-berry-flowers-reviews.measuredup.c />http://www.ripoffreport.com/directory/wesley-ber />http://www.flowercomplaint.com/WesleyBerry.html
Review about: Wesley Berry Flowers Delivery Service.
Monetary Loss: $61.