7/8/2016 I ordered flowers for same day delivery. The flowers were delivered the following day and left on the porch in temperatures of over 100 degrees. The recipient’s flowers were dead when she arrived home. I called Wesley Berry Flowers 3 days later and explained the situation. I was promised a phone call or email the following day, neither of which I received. Upon receipt of my bill I called again and was offered a $15.00 refund. The...
Ordered flowers for my daughter for same day delivery, received a delivery confirmation but the flowers were never delivered. Called the next day and they advised they would upgrade and deliver that day, again never happened! Called them and she advised something did not get processed, so I requested a refund. After waiting seven days and no refund called back and they then told me 7-14 days.... requested to talk to management or get corporate...
i was promised four hour delivery but flowers never showed up. when i called for a refund i was asked if i would accept a two hundred dollar in-store credit instead of given my refund. i had to threaten them with the BBB to get my refund. then was told they will not deliver to Parker Arizona anyway. this company is a scam they harassed me for the refund. they do not speak English they do not do as promised per the verbal contract. buyer beware...
I ordered flowers that still haven't been delivered, was suppose to be delivered the same day . The flowers have been charged to my account and they better get to their destination or my grandson , attorney, will take over!
I ordered flowers for my sister in the hopital in Santa Cruz, CA on a Tuesday WITH SAME DAY DELIVERY. She went home on Thursday - no flowers. Then they insist on delivering to her house just outside of Hollister. They showed up a week and a day from the date of the order and they THREW THEM OVER THE FENCE IN A BOX AND LEFT. In addition to the bouquet, they charge a shipping service $12.99, handling $ 4.99 and sales fee of $9.34. It was a...
I did an online search and thought I was ordering form a local florist near Grand Rapids, MI. Somehow, I ened up ordering from these jokers. The product and service I ordered was a same day $78 birthday floral with balloon and chocolates for my daughter. After a ridiculous amount of automated emails and 2 phone calls to talk to someone, a different than what I ordered floral arrangement was delivered 4 days later. At least it came w/ the...
DON"T ORDER YOUR FLOWERS FROM THIS PLACE!!! First of all their website makes it look like they are physically located in the city you want to send flowers to. Not true. I ordered flowers for same day delivery at 10:30am - received a telephone call at 12:30pm saying they didn't have the exact flowers that were in the picture - I said no problem just replace them with the closest match. Five minutes later I get another telephone call saying they...
Placed an order for same day delivery back in April. I received emails it was out for delivery only to be called almost an hour later telling me they couldn't fill the order the same day because I placed the order too late in the day (placed at 2pm, the florist they gave the order to closed at 5, that's more than enough time). They offered to deliver it the next day and I refused stating I wanted a refund. They offered me a credit and I refused...
I then chose an arrangement that said "7 left-same day delivery" thinking it was prepared and would be delivered soon. Nope...delivered to my sisters office on the East coast on a Friday where most people don't work till 6:00. Delivered 8 hours after I ordered at 6:00 pm and my sister had already left for the day...which is just as well as they do not look like the arrangement in the picture. Not anywhere near as full as the arrangement and...
I ordered flowers for same-day delivery on 05/06/16. My flowers have not been delivered. When I call customer service I am getting the run-around. I told them that I wanted to cancel my order and they told me that they could issue me a "partial refund". I pushed the issue because my mother-in-law has not received her flowers. I was "transferred" to a customer service advocate because the call center employee could not authorize a full refund. I...
I ordered flowers on Thursday for a SE day 4 hour delivery. The flowers never showed up that day. I got an email saying my order would be delayed. Friday at 9:00PM my mother still did not get the flowers I ordered. I called 10 times throughout the day to ensure the flowers were going to be delivered on Friday. Even when I called back at 9:00PM I was told they were still going to be delivered that day. What flower company delivers that late?! Not...
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