Colleyville, Texas
1 comment
Not resolved

Ordered flowers for my daughter for same day delivery, received a delivery confirmation but the flowers were never delivered.Called the next day and they advised they would upgrade and deliver that day, again never happened!

Called them and she advised something did not get processed, so I requested a refund. After waiting seven days and no refund called back and they then told me 7-14 days.... requested to talk to management or get corporate number. I was denied to escalate to management.

I called everyday until it had been 22 days finally spoke with Calvin (very polite and respectful manager) who personally processed my refund. I did finally receive the refund.

Never would I use this company again!!!Absolutely horrible experience that took 3 weeks to finally resolve!!

Review about: Flower Arrangement.

Review #890811 is a subjective opinion of a user.

Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
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Reason of Review / Monetary Loss Order processing issue / Not specified
Preferred solution Not specified

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Charlotte, North Carolina, United States #1196731
As someone that works at a florist you should always call a florist that is in a town that you want flowers sent to. A real florist. This is just a call center that will take you money and order and send to another florist. Let's say you spend $80 on flowers. We will only get like 55. They keep the rest. And then we have to take delivery out of that and you will be left with flowers that are only worth 45. I always tell people....plz look up a real florist and call them. Save yourself time money and headaches. Sorry that this happened to you and everyone else that this had happened to.

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