Wesley Berry Flowers - terrible service

535 of 2285 Wesley Berry Flowers reviews

I purchased flowers for a funeral.Customer service contacted me the day of the service (a day AFTER flowers were to be delivered), advising they'd had a "glitch" and couldn't deliver.

Agreed to send to the decedent's family; flowers arrived with the vase broken. Same issues as others have reported: customer service only TAKES orders, cannot correct. I've talked to them 4 times, left messages three times and asked to be referred to a manager. The rep first claimed that customer service was closed, then said they were transferring me to a number that would be answered by a supervisor: call transferred, then no one answered and line hung up.

Customer service reps have only a glancing ability to speak English. I selected this company because they are "family owned". Now I wonder if they're family owned for money laundering.

Don't waste your money on these people.

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • Terrible customer service

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$100
Product or service
Wesley Berry Flowers Sympathy Flowers
Review category
Flowers / Florist
review #726132

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