Mccordsville, Indiana
0 comments
Featured on Google+ 100% full Not resolved

I purchased flowers for a funeral.Customer service contacted me the day of the service (a day AFTER flowers were to be delivered), advising they'd had a "glitch" and couldn't deliver.

Agreed to send to the decedent's family; flowers arrived with the vase broken. Same issues as others have reported: customer service only TAKES orders, cannot correct. I've talked to them 4 times, left messages three times and asked to be referred to a manager. The rep first claimed that customer service was closed, then said they were transferring me to a number that would be answered by a supervisor: call transferred, then no one answered and line hung up.

Customer service reps have only a glancing ability to speak English. I selected this company because they are "family owned". Now I wonder if they're family owned for money laundering.

Don't waste your money on these people.

Review about: Wesley Berry Flowers Sympathy Flowers.

I didn't like: Terrible customer service.

Review #726132 is a subjective opinion of a user.

1.2
Advertised vs Delivered
Price Affordability
Style and Design
Customer service
Website
Product or Service Quality
Delivery Service
Diversity of Products or Services
Turnaround Time
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Reason of Review / Monetary Loss Poor customer service / $100
Preferred solution Full refund

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