Wesley Berry Flowers - terrible service

I purchased flowers for a funeral.Customer service contacted me the day of the service (a day AFTER flowers were to be delivered), advising they'd had a "glitch" and couldn't deliver.

Agreed to send to the decedent's family; flowers arrived with the vase broken. Same issues as others have reported: customer service only TAKES orders, cannot correct. I've talked to them 4 times, left messages three times and asked to be referred to a manager. The rep first claimed that customer service was closed, then said they were transferring me to a number that would be answered by a supervisor: call transferred, then no one answered and line hung up.

Customer service reps have only a glancing ability to speak English. I selected this company because they are "family owned". Now I wonder if they're family owned for money laundering.

Don't waste your money on these people.

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Style and Design
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Delivery Service
Diversity of Products or Services
Customer service
Discounts and Special Offers
Turnaround Time
Price Affordability

  • What I liked
      No items
  • What I disliked
    • Terrible customer service

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Wesley Berry Flowers Sympathy Flowers
Review category
Flowers / Florist
review #726132

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