I ordered flowers to be delivered to my wife at her place of business on 02/14/2012. The flowers arrived a day early on her day off, and they arrived FROZEN with several blooms already off the stems with the rest wilted. I enclosed a photo of the flowers in my second e-mail to them. I have asked for a refund which was denied and offered store credit. I informed the company that I had no desire to place another order with them and that I would be giving them a bad review. I was informed that only 5% of their orders were derived through online purchases. I am assuming that to infer my bad rating is inconsequential to them.
Desired Settlement: Refund
Desired Outcome: Total item cost including handling and shipping charges is $51.00. I would like a complete refund as I had to make an additional purchase from a local florist for my wife for Valentine's day.
Review about: Wesley Berry Flowers Bouquet.