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I ordered flowers for my daughter from Wesley Berry, They weren't delivered on the day specified and it was impossible to get a live person to talk to..After calling 2 times a 10 minute wait each.

there phone system is horrible..Sent an email explaining the problem and they said they would deliver next day and upgrade flowers(which didn't happen). They also said they would give me a credit.....What a laugh

the credit can only be used on full price flowers not the prices that are listed on their website...The website wouldn't except the code number provided....called again...got answer quickly this time, but they didn't know how to take care of problem "My supervisor will call you back" I'm still waiting for that call...Called next day they told me they didn't call back because the shop was closed. Why didn't someone telll me that too.

Her supervisor will call me back with a solution.still waiting......sent email explaining the problem....their answer, code can not be used with sale price......

Needless to say it took the fun out of sending flowers on Valentines Day.....I called Pro Flowers, never had a problem with them.

Review about: Wesley Berry Flowers Flowers.

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Anonymous
#429619

Please take a few minutes and file a complaint with the BBB of Michigan.This is a Michigan florist who also operates a call center on the premises.

He gets customers by not allowing people answering the phones to let the customer know I'm not located in that city. Some customer reps have gone as far as to say I'm twenty minutes from there...when there is Miami Florida and the customer rep is in Michigan. This company needs to be held accountable for misleading customers on the phone about location and the product being delivered. When you order from Wesley Berry Flowers for holiday delivery amd it's going anywhere besides metro Detroit area you will probably end up with flowers thrown in a box and shipped fed ex from Michigan to the address you requested a flower shop to deliver to.

Why does this happen because Wesley Berry Flowers charged you for a deliver they know they are unable to make so by some miracle substitution policy they are able to ship flowers in the mail to you and feel it's just fine. Sorry they burned you too...for future flower buyers sake please take a few minutes and file a complaint.

Thanks......we can change things...

Anonymous
#428510

People need to know to they have rights when it comes to this company.GO TO THE BBB.org and file a complaint.

Follow the prompts on each page. DO NOT accept the resolution until you see the money refunded, IN your account (checking or credit card). DO NOT use the credits that the company sends you. All those will do is ring up more charges for you to dispute.

This company is stealing money from people.

They are shameful.Follow through and get your money back, bbb.org

Anonymous
#428509

People need to know to they have rights when it comes to this company.GO TO THE BBB.org and file a complaint.

Follow the prompts on each page. DO NOT accept the resolution until you see the money refunded, IN your account (checking or credit card). DO NOT use the credits that the company sends you. All those will do is ring up more charges for you to dispute.

This company is stealing money from people.

They are shameful.Follow through and get your money back, bbb.org

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