Not resolved


I used Wesley Berry as the floral company to send my Aunt who has stage three cancer a beautiful Bamboo Plant the same day. However, on top of not delivering the plant on time, they delivered a plant that was quite the opposite of what I had originally ordered. My ADULT Aunt who was recovering from major surgery received a plant (probably worth $10 at your local grocery store) planted in a cowboy hat. In my mind and probably most normal people, that is the complete opposite of a contemporary Bamboo plant.

After not receiving any communication that my delivery was late (aside from my family members that asked why my aunt had not received her delivery yet), I called the company and asked them how to go about a refund. After following ALL of their requests:

- send an email with a picture of what was received vs. what I had ordered (never received an email back)

- send my 82 year old grandfather to take time out of taking care of my aunt who is recovering to RETURN the plant

- lastly i have spent the last TEN DAYS trying to get my money back after they have been less than helpful in the customer service department. I have been put on hold for 10 minutes, hung up on and have NEVER received an email or phone call apologizing or acknowledging that I even placed the order with this company.

(among the so called customer service department - i spoke to Quinn and Clyde (supervisor i received after my 7th phone call) among several others who were rude and less than helpful. I had to repeat myself SEVERAL times that I followed their "strict" instructions to return the plant in order to receive my refund, however the location that they sent my grandfather to denies doing business with Wesley Floral or creating this embarrassing arrangement.

I am still waiting to receive my money back for this order. But want to make sure everyone knows this company should NEVER be used by anyone. They are a bunch of incompetent fools that don't know the first thing about customer service.

I have worked in retail since I was 15 years old and have NEVER had to deal with a group of people like I have dealt with at Wesley Floral Company these past 10 days.

Review about: Wesley Berry Flowers Customer Care.

Monetary Loss: $65.

Had an Experience with Wesley Berry Flowers?

Write a review


Terms of Service
Post Comment

You May Also Like

Wesley Berry Flowers - Roses Flowers Review from Chicago, Illinois Wesley Berry Flowers "I got flowers today .1 dozen pink roses.edges are brown,slight aroma,wilted. My daughter ordered from seattle it was for mothers day. Very was meant to cheer me since 1st..." Read more Wesley Berry Flowers - Bait and switch over and over Wesley Berry Flowers "In early July, I searched online to deliver flowers to someone in Pocahontas, AR. The total included extra charges that were not clear before I submitted payment. I..." Read more Wesley Berry Flowers The Perfect Cheer Arrangement Review from Lakeville, Minnesota Wesley Berry Flowers "This company is a scam! I was completely mortified. The person I sent the flowers to told me they looked very unprofessionally arranged and they were jammed in a small..." Read more Wesley Berry Flowers - Disappointed Wesley Berry Flowers "Placed an order for the Birthday Choice Bouquet today and added 3 mylar balloons. The order arrived on time to my office where they were delivered to a co-worker however..." Read more Keystone Rv - Very Disappointed - Won't buy another! Keystone Rv "Keystone builds a very nice looking product. Unfortunately they source poor quality accessories and then don't stand behind them. In addition, the build quality is on the surface only. one..." Read more Guardsman - The worst shopping experience of my life Guardsman "I am extremely let down by Guardsman and Nebraska Furniture Mart. I feel very taken advantage of. I saved money to purchase a leather sectional and purchased the protection plan...." Read more Kenneth Cole - Poor Product sold. Kenneth Cole "I brought a wallet from Blue water Bridge duty free shop ,Point edward ON,N7V4JS Canada. on july 12,2017 while going to USA to meet my sister along with my wife..." Read more Top Top Renovation LLC is Top Top Unprofessional Top Top Renovation Llc "In mid-September 2017, we needed a handyman to do a series of home improvement work in our Fort Lauderdale, Florida house. Improvements would include dry wall repairs, install new bedroom..." Read more