Davenport, Florida
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I ordered 18 pink roses to be delivered to a patient that had a mastectomy.The item delivered was just a simple bouquet they called a "smiles" bouquet and I was charged over $70!

The bouquet that was delivered is advertised on their website for $27!! When I called to complain and ask for a credit I was told they would only issue a $20 partial refund. Apparently the $27 bouquet turns into a $70+ purchase after adding $11.49 handling fee, $35 service fee and tax...what a rip off.

The customer service is horrible, I was on hold over 40 minutes before I finally got someone to try and help.I have attached a picture of the arrangement that was received and it is easy to see it is NOT 18 pink roses!!!!

Reason of review: Not as described.

Monetary Loss: $70.

Preferred solution: Full refund.

I didn't like: Wrong flowers and bad customer service.

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