Davenport, Florida
0 comments
Not resolved

I ordered 18 pink roses to be delivered to a patient that had a mastectomy.The item delivered was just a simple bouquet they called a "smiles" bouquet and I was charged over $70!

The bouquet that was delivered is advertised on their website for $27!! When I called to complain and ask for a credit I was told they would only issue a $20 partial refund. Apparently the $27 bouquet turns into a $70+ purchase after adding $11.49 handling fee, $35 service fee and tax...what a rip off.

The customer service is horrible, I was on hold over 40 minutes before I finally got someone to try and help.I have attached a picture of the arrangement that was received and it is easy to see it is NOT 18 pink roses!!!!

Review about: Wesley Berry Flowers Roses.

I didn't like: Wrong flowers and bad customer service.

Review #712754 is a subjective opinion of a user.

1.4
Delivery Service
Discounts and Special Offers
Customer service
Price Affordability
Diversity of Products or Services
Product or Service Quality
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Style and Design
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not as described / $70
Preferred solution Full refund

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