We ordered flowers to be delivered on 12-25-11. They guaranteed delivery on that day, and we paid $60.50 by our Discover Card.
The flowers were not delivered, but we received an email the next day stating they would continue to make every effort to deliver the flowers. The flowers were never delivered. When we received our Discover Card statement, it showed a credit on 12-27-11 in the amount of $39.95. We called Wesley Berry Flowers about 5 times to get the additional money owed to us for the non-delivered flowers.
We were finally be told by their supervisor "Josh" that the $20.55 was not refundable as that charge was for trying so hard to deliver the flowers. (no attempt was made to physically deliver the flowers, they tried to find a local florist to deliver them) We received NO SERVCE from this company and were charged $20.55 for it. It is shocking to us that this company has been in business since 1946.
We feel that it is only fair and reasonable since there was no delivery of flowers that we receive a full refund ASAP. Thank You for your attention to this matter.
Review about: Wesley Berry Flowers Flowers.
Monetary Loss: $20.